Asset Finance Payment Deferral Request Form

 We are here to support our customers who remain in temporary financial difficulty however we need to understand your current circumstances and if you are able to make any repayments. 

Please complete this short form if you’d like to apply for a payment deferral on your Asset Finance agreement.

We will review your request and contact you for any further information, but please be aware, we require the following information to help find a solution suitable for your needs.

  • 3 months bank statements
  • Management information (MI) reporting
  • Business forecast
  • Recent statutory filed accounts


Please email these to including an agreement number as a reference. This number can be found in your welcome letter. If you do not have this, please contact our Customer Services team on 0118 955 6690.

If you are not financially impacted at this time and can continue to make payments, then we encourage you to do so. If this changes at any time, please get back in touch.

In line with guidance issued by Financial Conduct Authority (FCA) in September 2020, if you resume and maintain full contractual payments following the agreed payment deferral period there will continue to be no negative impact on your credit file. However, if you are unable to resume full contractual payments and / or require further or additional support, we are required to report this to the credit reference agencies in line with standard practises which may impact your credit file.


Your details

  Please provide customer name as stated in the agreement.

Please only use alphanumeric characters and following special characters: - . ,

  Please provide your full name.

Please provide your full name.


Please provide a valid UK phone number.


Please provide a valid email address.

Information we need

  This will have 9 characters, it will always start with a C and then followed by 8 numerical characters – example C12345678

Please provide an agreement number.

Please select the option that best describes your business sector. If none of the options apply, please select “Other”.
  Please provide a brief description of your business activity. This field is limited to 35 characters. Example, if Sector is Transport, activity could be Taxi driver.

Please provide details. Special characters are not allowed.

Please select the number of previous approved payment deferrals you’ve had since the start of the COVID-19 pandemic.
We might need to speak to you to make sure this is the right option for you at this time.
Enabling us to reset up your Direct Debit will mean you don’t have to complete and return a new mandate and we are set up ready to take contractual payments that aren’t deferred, as and when they fall due.

By repaying the deferred amounts over a longer term, you could pay more over the lifetime of the agreement, compared to repaying these amounts over the original remaining term.

You need to be aware of the implication of agreeing to this payment deferral.

If your agreement already has a payment deferral in place, this request will not commence until your current payment deferral has ended.

We ask that you remain in contact such that we understand your circumstances and at the end of any further payment deferral we may make upon reviewing this request.  If you are still unable to return to your normal payments on the due date, we can agree a plan on what further support is needed and how any missed payments will be repaid.

T&Cs will apply, subject to status and affordability. Any asset used as security may be at risk if you do not repay any debt secured on it.