Help and support

02 and 03 numbers are charged at standard call rates and included in most mobile and landline operators inclusive minute packages.

Contact information for savings customers

  1. Message us

    Existing customers can log in and send us a secure message 

  2. Opening hours

    • Monday to Thursday 8.00am – 8.00pm
    • Friday 8.00am – 6.30pm
    • Saturday 9.00am – 5.00pm
    • Sunday 10.00am – 4.00pm
    • Closed Bank Holidays
  3. Contact us by post

    Aldermore Personal Savings
    Freepost RSAZ-AXXH-LHAX
    PO Box 762
    NE28 5DH

If you've forgotten your password you can reset it here. You'll need to enter your User ID, which is linked to your account.

You'll receive an email where you can reset your password, which will need to be activated within an hour. This may be in your spam and junk, so please check these folders.

Forgotten password reset



  1. Message us

    Existing customers can log in and send us a secure message.

  2. Opening hours

    • Monday - Friday 8:00am - 5:00pm
    • Closed Bank Holidays
  1. Opening hours

    • Monday - Friday 9.00am - 5.00pm
    • Closed Bank Holidays