Customers with money worries

We understand that your circumstances can change, sometimes without warning, and we want to reassure you that we’re here to support you.

If you’re a mortgage or business finance customer and you're worried about making payments, please contact us as soon as possible. We’ll try to help you to take the pressure off and make managing your account a bit easier. You can visit our dedicated help pages at:

Support for mortgage customers with money worries

Support for asset finance customers with money worries

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Independent advice

If you’d like independent debt advice there’s a range of services available including government agencies, free advice agencies and others that charge a fee. The services below will help you with carrying out an assessment, budgeting and offer a full tailored solution for your circumstances.

Money Advice Trust –
or call 0808 8084000

Citizens Advice

PayPlan –
or call 0800 280 2816

Money Helper -

For further guidance and information, please visit the regulator’s official website.

Financial Conduct Authority -

Financial Conduct Authority - Consumers struggling with rising prices urged to seek help -

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Bank of England base rate changes

The base rate is the rate the Bank of England charge banks and lenders when they borrow money, so it influences what borrowers pay, and also what savers earn.

If you have a variable rate mortgage or savings account with Aldermore, you can find out more about what a base rate change means for you here.

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Being scam savvy

Unfortunately, during times of uncertainty, scammers can take advantage. We've put together some guides to help you know what to look out for.

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