Cookie policy

Aldermore is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This web page tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our Cookie Policy.

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.

What are cookies?

Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.

There are different types of cookies. They all work in the same way but have minor differences.

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. They facilitate tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Many of the cookies we use are session cookies. For example, they help us to ensure the security of your Internet Banking session, and can also keep you signed in to Internet Banking while you move between pages or service your account.

Our session cookies used for security are designed to be very difficult to read, change, access or use except by us when you have an active Internet Banking session. They contain no personal information that can be used to identify an individual. Their names typically include SESSIONID.

Persistent cookies

Persistent cookies last after you have closed your browser and allow a website to remember your actions and preferences. Sometimes persistent cookies are used by websites to provide targeted advertising based on the browsing history of the device.

Aldermore uses persistent cookies in a few ways, for example, to allow us to analyse customer visits to our site, for example, the cookie named _ga. These cookies help us to understand how customers arrive at and use our site so we can improve our service.

For full details about our cookies, we’ve put together a list of the cookies we use:

First and third party cookies: whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies. You can read more about them below.

Strictly necessary cookies: these cookies are essential to enable you to move around the website and use its features, and for ensuring the security of your online accounts. Without these cookies, services such as applying for products and managing your accounts can’t be provided. We use these cookies in order to deliver our Contract with you.

Performance cookies: these cookies collect information about how visitors use a website, for example, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor, although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise our advertising. By using our websites, you agree that we can place these types of cookies on your device, however, you can block them using your browser settings. We use these cookies on the basis of our Legitimate Interest in ensuring the website service works well for you.

Functionality cookies: These cookies may be used to provide services you request, such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain your name, address, account details, etc.) and they don’t track your browsing activity across other websites. We use these cookies on the basis of our Legitimate Interest in ensuring the website works well for you.

By using our websites, you agree that we can place these types of cookies on your device, however, you can block them using your browser settings.

Targeting cookies: We use these cookies to help us optimise our marketing by promoting our services to people we believe are interested in them based on the way they interact with our website. They remember that you have visited a website and this information is shared with other organisations such as media publishers.

These organisations do this in order to help us make sure our advertising is shown to people who are more likely to find it interesting and useful. This type of advertising is called online behavioural advertising and places an icon in the top right hand corner of an advert.

You can block these cookies using your browser settings. By using our websites you agree that we can place these types of cookies on your device.

Cookies we use

Below is a full list of the cookies used by Aldermore along with a description of what they are used for, and whether they are ‘first’ or ‘third’ party. Where a cookie is a third party cookie, visit the providers’ website for more information.

Owner	Cookie details
Search engines
Google	_dc_gtm, _gat, _ga, _utmz, _utmc, _utmv, _utmb, _utmt, _utma These cookies are mainly related to our use of Google Analytics, which is a service provided by Google that allows us to understand how people use our website and identify any areas we should improve. _ga allows us to create lists of visitors for remarketing purposes, which means that these cookies are stored and used to provide you with advertising about Aldermore products and services we think may be of interest based on the pages you visited. We use frequency capping, which tracks the number of times you see an advert, to avoid it becoming annoying. They collect anonymous data about things like the country where your IP address is based, how many pages you visit, how long you stay on each page and, depending on how we set up our account, whether you take certain actions such as clicking on buttons. These are reported to us in aggregate form and we cannot identify any individual using this data. It helps us to understand how useful our website is and to identify ways to improve it. These cookies are Persistent cookies that will stay on your computer for 24 months. You can switch them off using your browser if you want to. If you switch them off, your data will not be included in the reports we receive about how our website is used. You may still see our advertising, but if you do you may see adverts for products that are of less interest to you as well as products that may be of more interest.
Bing	MUIDB, MUID Bing is a search engine that works similarly to Google but is owned by Microsoft. These cookies allow Bing to provide us with information about how our site is used. You can switch these cookies off using your browser.
Website functionality
Amazon Web Services	AWSELB, AWSALB This cookie helps us manage the load on our servers and ensures the website works consistently at busy times of day. This is a session cookie and you cannot switch it off.
Response Tap	__adiCookieCheck, adiLP, adiVi, adiS, adiV Response Tap is a service that provides unique telephone numbers so that we understand the relationship between our website and calls we receive. These cookies are used to match the phone number you call us on to the web pages you have visited and helps us direct your call to the most appropriate team. You can switch these cookies off using your browser and if you do you will see the main telephone number for the relevant team.
Bazaarvoice	BVBRANDSID, BVBRANDID Bazaarvoice is the company we use to collect and publish customer feedback. BVBRANDID is a persistent cookie that allows Bazaarvoice to track website analytics data such as how often you visit the site and allocate it to the same website visitor. The cookie lasts for 20 years and the data is stored anonymously. nBVBRANDSID does the same but is deleted after 30 minutes of inactivity. In both cases you will be asked if you want to allow the cookie.
Wingify	_vis_opt_test_cookie, _vwo_uuid, _vwo_uuid_v2 Wingify is a US-based company that allows Aldermore to test different versions of web pages. We do this to help us improve the content and functionality of our website. You can switch this cookie off using your browser and if you do you will not be included in our tests.
SessionCam	sc.ASP.NET_SESSIONID, sc.UserId SessionCam provides a tool that allows us to track how you use our web pages, including how you move around the page. This information is stored anonymously and we look at it in aggregate. This helps us to make our website more user friendly. You can switch these cookies off in your browser and if you do we will not receive information about your visit.
YouTube	SID, HSID, demographics, VISITOR_INFO1_LIVE, PREF, LOGIN_INFO, YSC YouTube is a video sharing website. These cookies allow YouTube to show videos and give YouTube site members the right experience. They also give YouTube some basic information about the sorts of people who watch our videos. You can switch these cookies off using your browser and if you do so you will not be able to watch any videos on our site.
Social media
AddThis	loc, xtc, uid, uvc, di2, vc AddThis provides the widget that allows people to share our website pages on social media. You can switch these cookies off using your browser and if you do so, you will not be able to share our webpages with your social media accounts.
Facebook	data, fr, lu We allow people to share our website pages on social media. These cookies allow this to happen on Facebook. You can switch this cookie off using your browser and if you do so you will not be able to share our webpages with Facebook.
LinkedIn	BizoID, lidc, bcookie, UserMatchHistory, bscookie, visit We allow people to share our website pages on social media. These cookies allow this to happen on LinkedIn. You can switch this cookie off using your browser.
Twitter	auth_token, lang, twll, secure_session, secure_session, guest_id, remember_checked, remember_checked_on We allow people to share our website pages on social media. These cookies allow this to happen on LinkedIn. You can switch this cookie off using your browser.
Online Advertising
Doubleclick, Adsrvr, Go.affec.tv	We use these cookies to improve our advertising. They help us make sure our advertising is more likely to appear to people who will be interested, and less likely to appear to people who will not. They also help us to avoid showing adverts to people who have seen them before and to report on the performance of our advertising campaigns. You can turn these cookies off in your browser, but if you do you may still see our advertising and this may include adverts that are of less interest to you.
LivePerson	We use these cookies to help us provide web chat services. They help us to understand the page you are on when you ask for support and help us to answer your questions more effectively and to understand how our service is performing. For example, it helps us to understand how long you had to wait for an answer. You can turn these cookies off in your web browser but if you do you will not be able to use our web chat service.
Bue Kai	bku, bkdc We use Blue Kai to help us understand who visits our website and advertise to people who are more likely to want to see our advertising. You can switch this cookie off using your brower
Semasio	SEUNCY We use Germany-based Semasio to help us understand who visits our website and advertise to people who are more likely to want to see our advertising. You can switch this cookie off using your brower
Our portals
Various third party portal providers	We use third parties to provide software for our portals and online forms. These providers use session cookies to ensure the portals provide a good user experience, for example ensuring you remain logged in as you move from page to page. If you switch these cookies off the portal will not work properly. Some of our portals offer a choice of languages, and these languages preferences are stored in persistent cookies. If you switch these cookies off, the portal will only appear in English. Some of our portals use Google Analytics cookies to analyse the performance of the site. You can find out more information about these cookies above. Some of our portals give you the choice to store your user name in a cookie. These cookies are retained for various periods of time. If you don’t choose this option, the cookie will not be stored.

What if I don’t want to accept Cookies?

You can block or restrict cookies set by any website – including Aldermore websites – through the browser settings on each browser you use, on each device you use to access the Internet.

Keep in mind

Please be aware that some of our services, for example, our portals, will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser.

For information on how to do this on a wider variety of browsers go to All about cookies.