Coronavirus: Information for Business Finance customers

We're here to help

Our guide on COVID-19 Government support schemes highlights the many different Government support measures aimed at UK businesses and employees; explaining who is eligible, when the schemes open and how to apply.

We're here to support our Business Finance customers in these difficult times.

For more information, please select from the tabs below based on your agreement with us. 

Please contact us via the details below.

Asset Finance:

Brokers – please contact your Relationship Manager

Please could our wholesale partners contact their Relationship Managers on their mobile numbers.

We have been dedicated to helping our customers during the pandemic. 

We understand as restrictions are eased, you may still need tailored support to get back up and running. 

We hope this won’t continue indefinitely, but are here to offer the right support at the right time.


If you are not financially impacted at this time and can continue to make payments, then we encourage you to do so. If this changes at any time, please get back in touch with our collections team on 0118 055 6675.

We’re supporting our commercial mortgage customers who are financially impacted by COVID-19. 

We’ll need to speak with you to understand your individual situation and discuss the options available to you. Please contact your relationship manager or contact our in-life team on 01733 404 518 or by email: 

Here’s how we may be able to help given the latest government and FCA guidance: 

  • Customers can now apply for their first payment break up to the 31 March 2021
  • Customers who’ve taken a 3 month break can apply for a further deferral of up to 3 months
  • Customers financially impacted by COVID-19 can apply to take a maximum payment break of up 6 months (subject to credit approval)
  • There shouldn’t be any impact on your credit rating during your mortgage break period. However, it’s important to understand that lenders may use information obtained from other sources, such as bank account information, in their future lending decisions. If you can’t afford to start making your monthly payments at the end of your mortgage break, we’ll work with you to find a suitable solution. If you do enter an arrangement to make non or part payments for an agreed period, then we’ll be required to update your credit report to reflect this and it will show as missed payments on your file.

Clients - please contact your Relationship Manager directly to discuss your situation further.

Telephone: 0333 363 5137

We would like to reassure you that the day to day operation of your account will be unaffected and that Aldermore remains open for business and will continue to support and work with our clients during these unprecedented challenging times.

Coronavirus Business Interruption Loan scheme

The Coronavirus Business Interruption Loan Scheme is now closed to new applications.  Please note, applications received by 23.59 on 31 March 2021 can still be processed through to 31 May 2021.  If you have a query about CBILS or wish to discuss an outstanding application, please contact us.

Asset Finance: Click here
Invoice Finance: Click here

Recovery Loan Scheme
The Recovery Loan Scheme (RLS) launched on 6 April 2021 and supports access to finance for UK businesses as they recover and grow following the COVID-19 pandemic. RLS is designed to support businesses affected by COVID-19, that can afford to take out additional finance for business purposes such as managing cashflow, investment and growth.
The scheme is open to businesses who have taken out a CBILS, CLBILS or BBLS facility. It'll run until 31 December 2021, subject to review.

We're accredited for RLS via the British Business Bank.

For more information about how RLS applies to our asset finance products, click here
For more information about how RLS applies to our invoice finance products, click here

Subject to status and affordability. T&Cs apply. Security may be required. Any property or asset used as security may be at risk if you do not repay any debt secured on it.