Coronavirus: Information for Business Finance customers

We're here to help

Our guide highlights the many different Government support measures aimed at UK businesses and employees; explaining who is eligible, when the schemes open and how to apply.

We're here to support our Business Finance customers in these difficult times.

For more information, please select from the tabs below based on your agreement with us. 

Please contact us via the details below.

Asset Finance:

Brokers – please contact your Relationship Manager

Please could our wholesale partners contact their Relationship Managers on their mobile numbers.

Since the beginning of lockdown, we have looked to provide our Asset Finance customers affected by the Coronavirus pandemic with a simple and straightforward approach to offering payment deferrals.

We are currently experiencing higher than normal calls due to this, so we have launched our Payment Deferral Request Form where customers that are still impacted by the pandemic can request a change to their payment schedule.


If you are not financially impacted at this time and can continue to make payments, then we encourage you to do so. If this changes at any time, please get back in touch with our collections team on 0118 055 6675.

We’re supporting our commercial mortgage customers who are financially impacted by COVID-19. 

We’ll need to speak with you to understand your individual situation and discuss the options available to you. Please contact your relationship manager or contact our in-life team on 01733 404 518 or by email: 

Here’s how we may be able to help given the latest government and FCA guidance: 

  • Customers can now apply for their first payment break up to the 31 March 2021
  • Customers who’ve taken a 3 month break can apply for a further deferral of up to 3 months
  • Customers financially impacted by COVID-19 can apply to take a maximum payment break of up 6 months (subject to credit approval)
  • There shouldn’t be any impact on your credit rating during your mortgage break period. However, it’s important to understand that lenders may use information obtained from other sources, such as bank account information, in their future lending decisions. If you can’t afford to start making your monthly payments at the end of your mortgage break, we’ll work with you to find a suitable solution. If you do enter an arrangement to make non or part payments for an agreed period, then we’ll be required to update your credit report to reflect this and it will show as missed payments on your file.

Clients - please contact your Relationship Manager directly to discuss your situation further.

Telephone: 0333 363 5137

We would like to reassure you that the day to day operation of your account will be unaffected and that Aldermore remains open for business and will continue to support and work with our clients during these unprecedented challenging times.

Coronavirus Business Interruption Loan scheme

The British Business Bank are offering the Coronavirus Business Interruption Loan Scheme (CBILS) through participating lenders.

Aldermore are accredited for Asset Finance and Invoice Finance variants of the scheme.

To find out more about the individual schemes and the application process please visit the following pages:

Asset Finance: Click here
Invoice Finance: Click here

For further information from the British Business Bank, click here.

Subject to status and affordability. T&Cs apply. Security may be required. Any property or asset used as security may be at risk if you do not repay any debt secured on it.