How do I log in to my account? You’ll need your Customer ID, password and memorable details to log in, and we’ve created a video guide to give you step by step instructions. If you’ve recently opened your account, your Customer ID will be on its way to you through the post and you should normally receive this within five business days of opening the account. Please be patient in case of any delays with the postal service due to the current circumstances. If you’ve forgotten your password, simply click on the ‘Forgotten Password?’ link on the Log In page and follow the on-screen instructions. The first half of your temporary password will be displayed on-screen and the second half will be emailed to you within half an hour. If you’re still stuck, please give us a call and we’ll be happy to help.