Contact us - Personal savings

You’ll need your Customer ID, password and memorable details to log in, and we’ve created a video guide to give you step by step instructions.

If you’ve recently opened your account, your Customer ID will be on its way to you through the post and you should normally receive this within five business days of opening the account. Please be patient in case of any delays with the postal service due to the current circumstances.

If you’ve forgotten your password, simply click on the ‘Forgotten Password?’ link on the Log In page. You’ll need your Customer ID and your registered email address to get started. We’ll send a unique link to your registered email address so you can reset your password online. For your security, you’ll need your Customer ID again, along with your nominated bank account details, to reset your password. Once you’ve done this you’ll be able to log in as usual.

If you’re still stuck, please give us a call and we’ll be happy to help.

You can make deposits by Faster Payments, BACS, CHAPS or Standing Order from your nominated account. You can also make deposits by transfer from an existing Aldermore Personal Savings account in your name or held jointly with someone else (where withdrawals are permitted), or, for ISAs, by transfer from another ISA provider. Payments to us from any other account will not be accepted and will be returned.

Please don’t send any money until we’ve confirmed that your account is open, as we won’t be able to allocate it to your account and it will be returned.

To make a deposit, simply use the details shown below to move money from your nominated account:

• Our account number: 63684431
• Our sort code: 20-19-90 (this may show as Barclays, we partner with them as our clearing bank)
• Beneficiary name: Aldermore Bank PLC
• Payment reference: Your Account Opening Reference Number/Account Number and first three letters of your surname*

*When you completed your account opening online, you’ll have been given an account opening reference number. When you receive confirmation of your new account details, you’ll receive an account number. Both of these numbers are unique to you and you can use either number as the payment reference.

Please make sure that you correctly quote the beneficiary name and payment reference when you make a payment. If the beneficiary name isn’t completed correctly, your bank may not be able to confirm that the details match. If the payment reference isn’t correct, we won’t be able to allocate the payment to your account and it may be returned to you without interest.

Your bank may apply a maximum limit per transaction for payments made by Faster Payments and BACS. It may take up to two business days for a payment to show on the account, however you'll earn interest from the business day on which the payment was received.

In Internet Banking you can:

• see the rates and current balances for all of your accounts at a glance
• view and print a transaction statement at any time. A Summary of Interest for each tax year will be available shortly after the start of the next tax year
• submit your instructions to withdraw funds, give notice that funds are to be withdrawn (where this is required under your account terms and conditions) or to request transfers of funds between your personal savings accounts
• open another account in just a couple of minutes
• update your personal information, such as your address or phone number
• give us your maturity instructions, if you have a Fixed Rate Account or Fixed Rate Cash ISA that’s coming up to maturity
• set up a savings goal to help you work towards a target
• personalise your accounts by changing the names or adding images

If you need any help, take a look at our step by step video guides.

You can give your instructions for a withdrawal or transfer by logging into your account and selecting ‘Move Money’ from the Account Options menu.

We’ll make withdrawals from your account to your nominated account by Faster Payments. Your money will be in your nominated account by the end of the same business day, provided your instructions are submitted before 2pm on that business day.

We’ll contact you a minimum of 21 calendar days before your account matures to explain your options, with an additional reminder issued around 14 calendar days prior to your account maturing. You’ll be able to view your maturity options and provide your maturity instructions by logging into your account in Internet Banking.

If the interest rates change between us sending you the maturity information and your maturity date, you’ll get the following rates as long as you provide your maturity instructions before your maturity date:

• if the rates increase, you’ll automatically get the higher rate
• if the rates decrease, we guarantee that you’ll get the rate shown in your maturity letter