When you open your account, you’ll be asked at the start of the application if an existing ISA is to be transferred. If it is, towards the end of the application you’ll be asked to provide the details of the ISA to be transferred. Where your existing provider subscribes to the electronic Cash ISA transfer platform, your request will be submitted electronically. If your existing provider doesn’t subscribe to the electronic platform, you’ll need to print and send us a completed ISA transfer form, which is provided to you at the end of your application. Please make sure that any ISA Transfer Forms are returned within 14 calendar days from the date of application.