Find out everything you need to know about your monthly payments, making overpayments or making your payments more affordable.

We're here to help

We're here to help

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Why was my first payment different/higher to what I expected?

Your first Direct Debit may be more than your normal on-going monthly repayments.

This is an industry standard practice, as your first payment includes what is known as initial interest.

Initial interest is the interest charged from the date of completion, up until the end of that month. If it is not possible to collect a payment in that first month the initial interest will be added to the following month so could cause the payment to be much larger than your regular payments. It is advisable to budget for this when you are moving home.

Can I make an overpayment?

Yes, you can make overpayments up to a certain amount in-line with your offer conditions over a 12 month period in the initial product term of your mortgage and unlimited overpayments later.

You can arrange overpayments by contacting our team to organise a one-off payment or set-up regular overpayments.

You can make an overpayment by bank transfer or standing order:

Sort code 20-19-90 account number 90261971 (NB – please use your account number as the reference number).

You can also post a cheque to – Aldermore, PO Box 363, Wilmslow, SK9 0BT. Please send a covering note with your account number.

I would like to repay the outstanding balance on my mortgage, how can I do this?

When you are looking to repay your mortgage you or your solicitor will need a Redemption Statement which can be requested by one of the following methods:

By email at (Residential mortgages) or (Commercial Mortgages)

In writing to us at:

Residential Mortgages: Aldermore, PO Box 363, Wilmslow, SK9 0BT

Commercial Mortgages: Aldermore Commercial Mortgages, Aldermore Bank PLC, 4th Floor,  Block D Apex Plaza, Forbury Road, Reading, RG1 1AX

The redemption statement will be sent out within 3 working days of the request. You can also call our team at any stage for an indication of the redemption figure by calling the number above.

If you are coming to the end of your current mortgage deal it is recommended that you find out how and when you can switch to one of the latest loyalty deals available to you by visiting our Switch your Mortgage page or contacting the Customer Loyalty team requesting a redemption statement.


How will a Bank Base rate change affect my monthly payments?

The Bank of England Base Rate (BBR) represents the rate at which the Bank of England lends to other financial institutions; it is reviewed several times a year by the Monetary Policy Committee (MPC). This could then affect your mortgage payments depending on what type of rate you are on.

You can find out more about the Bank Of England Base Rate and how it will affect your mortgage in more detail here.

How can I pay my mortgage online, if I don’t have a direct debit set-up?

You can pay via online banking to Aldermore Bank, Account Number 90261971, Sort Code; 20-19-90. You’ll need to include your mortgage account number as the reference. We’ll then be able to allocate the payment to your account quickly. You could also set up a standing order to this Aldermore account so your payments are made automatically from your bank each month. Commercial mortgages customer should use: Account Number 13707563 Sort Code; 20-19-90

We’re here to help – if you need to get in touch call us on 0333 321 1000

Subject to status. Credit will be secured on your home. Your home may be repossessed if you do not keep up repayments.