Payments

You can change the date of your payment, call our servicing team on the number provided above, who will arrange this for you.

To change the account that your direct debit is paid from contact our servicing team on the number provided, they will arrange this for you.

Your first Direct Debit may be more than your normal on-going monthly repayments.

This is an industry standard practice, as your first payment includes what is known as initial interest.

Initial interest is the interest charged from the date of completion, up until the end of that month. If it is not possible to collect a payment in that first month the initial interest will be added to the following month so could cause the payment to be much larger than your regular payments. It is advisable to budget for this when you are moving home.

Yes, you can make overpayments up to a certain amount in-line with your offer conditions over a 12 month period in the initial product term of your mortgage and unlimited overpayments later.

You can arrange overpayments by contacting our team to organise a one-off payment or set-up regular overpayments.

You can also do this over the phone by calling our servicing team on the number provided above, who will tell you the next steps.

You can make an overpayment by bank transfer or standing order:

Sort code 20-19-90 account number 90261971 (NB – please use your account number as the reference number).

You can also post a cheque to – Aldermore, PO Box 363, Wilmslow, SK9 0BT. Please send a covering note with your account number.

When you are looking to repay your mortgage you or your solicitor will need a Redemption Statement which can be requested by one of the following methods:

Over the phone  by calling us on 0333 321 1010

By email at product.switch@aldermore.co.uk (Residential mortgages) or customer.services@aldermore.co.uk (Commercial Mortgages)

In writing to us at:

Residential Mortgages: Aldermore, PO Box 363, Wilmslow, SK9 0BT

Commercial Mortgages: Aldermore 1st Floor, Block B Western House, Lynch Wood, Peterborough, PE2 6FZ

The redemption statement will be sent out within 3 working days of the request. You can also call our team at any stage for an indication of the redemption figure by calling the number above.

If you are coming to the end of your current mortgage deal it is recommended that you find out how and when you can switch to one of the latest loyalty deals available to you by visiting our Switch your Mortgage page or contacting the Customer Loyalty team on 0333 321 1010 before requesting a redemption statement.

If you've paid more than the amount needed to pay off the mortgage, following redemption we will contact you to discuss returning the surplus funds.

The Bank of England Base Rate (BBR) represents the rate at which the Bank of England lends to other financial institutions; it is reviewed several times a year by the Monetary Policy Committee (MPC). This could then affect your mortgage payments depending on what type of rate you are on.

You can find out more about the Bank Of England Base Rate and how it will affect your mortgage in more detail here.