Contact us - Personal and buy to let mortgages

Latest updates

  • Following the Bank of England’s decision to increase Base Rate from 0.75% to 1.00%, we’re increasing our variable mortgage rates. Find out more. We’re notifying all impacted customers and if you have any questions, please contact us
  • We’re supporting the Government Homes for Ukraine Scheme. Find out more.

New customer enquiries

If you’re looking for a new mortgage, contact a mortgage broker who’ll be able to help. You can find a mortgage broker by searching online or by asking friends or family for personal recommendations.

For anything else please read our frequently asked questions from our customers.

Read our FAQs

Existing customer enquiries

General enquiries

For general information or questions about your current mortgage(s) call us on:

 0333 321 1000 
Monday to Friday, 9am to 5pm

or visit our "manage your mortgage" page.

Switch to a new deal

If you’re coming to the end of your current mortgage deal or you’d like to see your switching options:

Call us on 0333 321 1000 or email

Monday to Friday, 9am to 5pm

Borrowing more

If you’re looking to borrow more or reviewing your portfolio:

Call us on 0333 321 1000 or email

Monday to Friday, 9am to 5pm

Existing mortgage customer – money worries

If you’re worried about making your mortgage payments we want you to know that we’re here to support you.

If you’re experiencing money worries, please complete our income and expenditure form and send it to us. We’ll then review your circumstance and contact you to see how we can best support you.

You can also email us at and we’ll contact you. Visit our money worries page for more information and how to get independent advice.