The communications we send to customers should be easy to understand and the products and services we offer should meet their needs. We should always offer fair value and provide customers with the support they need, when they need it.
What does this mean for Aldermore?
Under the new Duty we’re required to review our products and services and share the details with our distributors by 30 April 2023, so that they can meet their obligations by the deadline of 31 July 2023. You can download the information sheets for each product below.
You can download the pdfs below to see our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for distributors of the Product.
Standard level 2 mortgage range
If you have any questions please email: mortgages.communications@aldemore.co.uk
You can download the pdfs below to see our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for distributors of the Product.
We’ve created a quick guide below on what the new rules mean for Aldermore and our distributors. You can download this below and we’ll continue to update information in this guide.