Support for Asset Finance customers with money worries

We understand that sometimes you might need help with your finances if the unexpected happens.

If you're worried about making payments

It’s important you get in touch with us as soon as possible. Our dedicated team are here to offer support and they’ll work with you to help find a solution. There are also independent debt agencies who can offer support through difficult times and we’ve listed these below.

You can call 0118 955 6675 or email forbearance@aldermore.co.ukIf you can provide your name, account number and contact telephone number, we will respond within 48 hours.

We recommend all customers complete our financial support form before contacting us. This helps give us a clear picture of your current financial situation and how we can best support you.

If you're a business customer, we’ll need you to provide 3 months bank statements, management information (MI) reporting, business forecast and recent statutory filed accounts along with the complete form.

Your information will only be used to help progress your request.

Who else can help?

If you’d like independent debt advice there is a range of services available including government agencies, free advice agencies and others that charge a fee.

The services below will help you with carrying out an assessment, budgeting and offer a full tailored solution for your circumstances.

T&Cs will apply, subject to status and affordability. Any asset used as security may be at risk if you do not repay any debt secured on it.