Aldermore Bank has today announced an expansion to its residential mortgages Business Development Manager (BDM) working structure to boost its broker services and business experience.
The improvements include:
- Increasing the number of telephony BDMs by 60%
- Reorganising its ten sales regions to three, with each region now having a larger dedicated team of telephony BDMs available boosting our coverage across all areas
- Brokers will now have a BDM team to handle cases so, if in the event a BDM is on another call or on leave, the broker can get an immediate response from someone else on the team. This will reduce phone waiting times and will result in a more seamless process, with less delays in getting cases handled.
Previously, our telephony-based BDMs worked across ten sales regions, but our new model is focused on three areas: North (Scotland, Northern England and Yorkshire, and North Wales), Central (The Midlands, South Wales, and East Anglia), and South (London, South West and South East).
Each region will have a larger dedicated team of telephony BDMs available with a local and regional focus. This will have positive impacts of widening the service each broker receives and ensuring we can support them in their key market areas across the UK quicker and more efficiently.
Jon Cooper, head of mortgage distribution, Aldermore comments: “We’re delighted to announce our expanded and improved BDM service, which will be a game changer in how we serve our broker partners across the UK.
“The new and improved operating shape means we can spread our case workload over a greater pool of talent. This will help to prevent blockages while investing in developing our staff and giving our BDMs more time to support brokers with complex cases.
“2022 promises to be a busy year for the housing market and the broker community. We’ve listened to our broker partners on how we can improve to better serve them. We believe this will create a better experience, provide a faster, more responsive process, which enables us to support the growing complex needs of brokers and their clients going forward.”
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