Protecting yourself, your data, and your money

Your data and your online financial security is important to us. We take our responsibility of keeping you as safe as possible extremely seriously. Explore our tips, fraud-prevention guidance and tools – all designed to keep you safe from the risk of fraud.

Do you think you've been a victim of fraud?

If you’re ever in any doubt about whether a communication you’ve received from us is genuine, or you suspect fraudsters might be trying to access your money, please contact us straight away.

If you receive an email, text or phone call (claiming to be) from us asking for your personal or security information, please don’t reply or click on any links or attachments. Always contact us on a number which you can trust or alternatively you can contact us via email at to advise of the contact you’ve received. Providing this information will help us to further reduce fraud and prevent any future attacks.

Latest scams and what to look out for

Coronavirus-related scams

Scammers are using the publicity around coronavirus to pose as a trusted organisation such as a bank, law enforcement agency, government agency or health service provider. They’re sending emails and texts designed to trick you into giving them sensitive personal and financial information. Some examples are fake texts from HMRC offering money as a goodwill payment, emails stating you’re eligible for a tax refund and texts threatening fines linked to coronavirus.

  • If you receive any emails or texts about refunds, grants, rebates, financial support or fines, don’t click on the link in the message. Open your browser and go to the official government website, GOV.UK.
  • Your bank, a trusted organisation or a government department will never ask you to disclose sensitive personal information, such as online banking details or passwords


Safe account scam

You’ll be contacted by someone claiming to be from a trusted organisation such as your bank (typically the fraud team) or the police, who’ll tell you that your account has been compromised in some way and that you need to move your money to a “safe account”. The details they’ll give you will be fraudulent and once you move your money they’ll have access to it.

  • Your bank or the police will never ask you to move money to a “safe account” or send someone to your home to collect cash, cards or cheque books if you are a victim of fraud
  • If you’re ever suspicious about any contact, always call the organisation back on a number you can trust (e.g. as detailed on your account statement)


Bereavement Scam

Unfortunately bereaved families are being targeted by a new scam, where fraudsters steal the identities of legitimate firms and demand money from the estates of people who have died. Fraudsters are sending letters to grieving family members as they tie up loose ends such as paying outstanding bills, dividing up possessions and signing official paperwork. The letters typically request the payments of relatively small amounts of several hundreds of pounds so the demands seem more reasonable and have more chance of duping unsuspecting victims. 

  • If you’ve lost a loved one and are being asked to pay their debts, check that the debt is genuine
  • When you’re making a payment, always check the details with the person or business you’re paying, via an independently verified source, before you send any money


How to spot a fraudster contact

Fraudsters will utilise a range of techniques in order to obtain your personal information or convince you to make a financial transaction.  Being aware of the methods a fraudster may employ will help you to identify the warning signs.


Email fraud is commonly referred to as phishing.  Typically you will receive what may appear to be a genuine email from a reputable company asking you to click a hyperlink for further information, or presenting you with an offer which seems too good to be true.   


Vishing is the telephone version of phishing; these are unsolicited phone calls from fraudsters who will encourage you to provide your sensitive personal information. The most prevalent example is a call from an individual pertaining to be from your bank.  


Smishing is when a fraudster sends a text message pretending to be from your bank or a reputable company you have agreements with. Typically the text will be unexpected and include a hyperlink or request for you to call a number provided. 

Helping to keep you safe from fraud

Take 5 Campaign

It pays to stop and think

We've joined other UK financial services providers in Take Five, an initiative led by UK Finance. Its aim is to encourage people to stop and take time to think before they make financial decisions or provide personal information to another party. To learn more about the campaign, click here.

You can find out more on the Take Five website, but always remember these five rules:

  1. Never disclose security details, such as your PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don’t be rushed – a genuine organisation won’t mind waiting
  4. Listen to your instincts – you know if something doesn’t feel right
  5. Stay in control – don’t panic and make a decision you’ll regret

 Action Fraud

Action Fraud Is the National Fraud & Cyber Crime Reporting Centre in the UK where you should report fraud if you have been scammed, defrauded or experienced cyber-crime.

Keeping safe with Aldermore – quick tips

  • Beware of email subject lines and don’t open any emails that claim your “account has been suspended” or your account has had an “unauthorised login attempt”
  • When you’re logging into internet banking, never click on links in emails to log into your account. Always visit the Aldermore website by typing the address into your browser and then log in through the Login Centre
  • Look for the “lock” icon in the website address bar. This lets you know you are visiting a secured website. It will also say https before the www.
  • Double-check the website address/ URL and contact details you have on your account paperwork or documentation