Fraud – Reduce your risk – learn about fraudsters' tactics, scams to be aware of, and how to report any concerns.

Explore our tips, fraud-prevention guidance and tools – all designed to keep you safe from the risk of fraud. 

Do you think you've been a victim of fraud?

Get in touch with us right away if you think you’ve seen suspicious activity on your account or if you’ve been contacted by someone you suspect might be a fraudster. Click here to find all the numbers you need to speak to us. 

If you receive an email, text or phone call (claiming to be) from us asking for your personal or security information, please don’t reply or click on any links or attachments. Always contact us on a number which you can trust or alternatively you can contact us via email at to advise of the contact you have received. Providing this information will help us to further reduce fraud and prevent any future attacks.


Fraudster contact

Fraudsters will utilise a range of techniques in order to obtain your personal information or convince you to make a financial transaction.  Being aware of the methods a fraudster may employ will help you to identify the warning signs.


Email fraud is commonly referred to as phishing.  Typically you will receive what may appear to be a genuine email from a reputable company asking you to click a hyperlink for further information, or presenting you with an offer which seems too good to be true.   


Vishing is the telephone version of phishing; these are unsolicited phone calls from fraudsters who will encourage you to provide your sensitive personal information. The most prevalent example is a call from an individual perpetrating to be from your bank.  


Smishing is when a fraudster sends a text message pretending to be from your bank or a reputable company you have agreements with.  Typically the text will be unexpected and include a hyperlink or request for you to call a number provided. 

Click here to find out more.

Helping to keep you safe from fraud

Take 5 Campaign

We've joined other UK financial services providers in Take Five, an initiative led by UK Finance. Its aim is to encourage people to stop and take time to think before they make financial decisions or provide personal information to another party. To learn more about the campaign, click here.

Action Fraud

Action Fraud Is the National Fraud & Cyber Crime Reporting Centre in the UK where you should report fraud if you have been scammed, defrauded or experienced cyber-crime.

Quick tips

Protect your Identity

How much of your personal information is available online?  Do you have old social media accounts which you no longer use?  Deactivate unused accounts and review the privacy settings on the ones which you do use to ensure your information is secure online.

Ticket Scams

Planning on buying a ticket to a gig or sporting event in the coming months?  Make sure you purchase from a reputable source, usually affiliated to the event itself.  If bought from an unauthorised seller, the tickets may be fraudulent and not actually exist.

Unsolicited Emails

Don’t click on any links or open any attachments from an unsolicited email. Doing so could allow fraudsters to access your information or infect your device with a virus.  If you do receive an email from a reputable firm you utilise, always contact them on a number you trust to verify the email.