21 days before your account matures, we'll send you an email with everything you need to know about how to select your maturity options.
You have up to 19 days to plan your next steps. We'll send you an additional email reminder around a week later.
Once you're ready to give us your maturity instruction, you can do this online up until 2 business days before the maturity date. Just follow these steps:
Once selected, if you decide you'd like to change your maturity option, then you have up to two business days before your maturity date to amend.
Please set your maturity instructions in Internet Banking at least two business days before your account matures, as you won't be able to provide your instructions after this time.
If you have a Fixed Rate account or a Fixed Rate account with Access and we don't hear from you by the maturity date, we'll move your money into another Fixed Rate account of the same or closest similar term. You have 14 days' cooling-off period from the maturity date in which you can change your mind.
We'll pay your interest monthly to your new account, irrespective of any previous instructions you've given us. If you wish to change where the interest is paid to you can do so by logging into Internet Banking, hovering over the three dots to the right of the account summary tile and selecting 'Update Interest Payment.'
If you have a Customised Fixed Rate account and you don't let us have your maturity instructions we'll automatically pay your money to your nominated bank account. This can take up to two business days.