What to do when someone dies

Our bereavement guide

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We know how complicated things can be when someone close to you dies. We’re here to help and support you, and this guide explains what you’ll need to do about any savings accounts that are held with Aldermore.

What is a….

Death certificate – when someone dies the registrar issues a document called a death certificate; it’s a copy of the entry in the register. When you register the death it can be helpful to get copies, as you might need several of these for different organisations.

Executor – this is the person or people named in the Will who deal with their money and property (their estate)

Grant of Probate - after someone dies, depending on the value of your loved one’s property, money and possessions, you may need to apply for a legal right to deal with their estate– this is called applying for probate. If your loved one left a Will, you’ll get a Grant of Probate. If they didn’t leave a Will, you’ll get Letters of Administration.

If you have any questions, call us on 0345 604 2678

What do I need to do?

First you need to register the death at the registry office

 Tell Us Once helps you report a death to most government organisations in one go. The registrar will tell you about it and there’s more information at www.gov.uk.

Next you’ll need to send us some paperwork. The faster you get it to us, the quicker we can help you.

The paperwork you need to send us depends on what savings account your loved one had. If you’re not sure or don't know how much money is in the account call us on 0345 604 2678. We won’t be able to tell you how much is in the account until we get the death certificate but we’ll help you fill in the right forms.

Whatever you’re sending to us, post it to:

Aldermore
Freepost RSAZ-AXXH-LHAX
PO Box 762
Wallsend
NE28 5DH

You don’t need a stamp and once we’ve got the paperwork you’ll hear from us in about five working days.

If you and your loved one had an Aldermore savings account held in joint names:

Send us an original death certificate or a certified copy (certified by a solicitor, FCA registered individual/company, or chartered accountant).

We’ll change the account to your name only and let you know when this is done.

If your loved one had an Aldermore savings account just in their name:

You can keep the account open and transfer it to someone else’s name, if you would like to do this call us on 0345 604 2678. Or you can close it by sending us some paperwork.

Is the balance less than £20,000?

If the balance on all their Aldermore accounts is less than £20,000 we’ll need these documents to close the account. You can download the forms you need here.

 

Is the balance more than £20,000?

If the balance on all their Aldermore accounts is more than £20,000 we’ll need these documents to close the account. You can download the forms you need here.

  • Send us an original death certificate or a certified copy (certified by a solicitor, FCA registered individual/company, or chartered accountant).
  • The original Sealed Grant of Probate (or Certificate of Confirmation in Scotland), or Letters of Administration
  • An Account Closure Form, signed by all executors

 

We’ll send the beneficiary the balance by cheque.

If your loved one had an Individual Savings Account (ISA):

If they died after 6 April 2018 you can leave their ISA open for up to three years. You can’t add more money in but you will still get the tax advantage. You can’t transfer it to another ISA manager during that time. After three years you’ll have to close the account or transfer to a non-ISA Easy Access Account.

Additional Permitted Subscriptions

If you were married or in a civil partnership when your spouse or partner died you’ll get an extra ISA allowance, to the same value of their ISA when they died. This is called the Additional Permitted Subscription (APS) allowance. So if your spouse dies with an ISA balance of £25,000 you can put that amount into an ISA on top of the amount you are normally allowed in any year.

You can choose an ISA with Aldermore or another provider who has accounts for Additional Permitted Subscriptions.  Call us on 0345 604 2678 and we’ll send you the forms you need.

I need help with funeral expenses

You can use money from your loved one’s account to help with funeral costs.

All you need to do is:

  • Send us an original death certificate or a certified copy (certified by a solicitor, FCA registered individual/company, or chartered accountant).
  • Send us the original funeral invoice.

 

We’ll then send a cheque to the funeral director shown on the invoice. If you need the full balance of the account for the funeral we’ll close the account too.

I need help paying inheritance tax

You can use money from your loved one’s account to help with inheritance tax.

All you need to do is:

  • Send us an original death certificate or a certified copy (certified by a solicitor, FCA registered individual/company, or chartered accountant).
  • Send us a completed Form IHT423 (application to transfer funds to pay inheritance tax), (you can find one at hmrc.gov.uk)

 

We’ll then send you a cheque, made payable to HM Revenue & Customs. If you need the full balance of the account for inheritance tax we’ll close the account too.