We’re sorry but our customer portal is currently unavailable. If you’d like to switch your mortgage, please contact our Product Switch team on firstname.lastname@example.org or 0333 321 1000 between 9am and 5pm Monday to Friday.
If you switch by post:
We’ll send a Key Facts Illustration document to your email address (or by post if you’d prefer) with all the information you’ll need to complete your mortgage switch. Once you've made your decision we’ll send you the offer document (by email or post) and you can either:
- Print and sign the offer, then scan it and send it back to us via email
- Print and sign the offer and send it back in the post
Please note, we give you the choice of receiving your documents by either post or email, because emails sent to and from Aldermore are not secure and could be accessed by an unauthorised person. Whilst we take appropriate measures to safeguard customer information, no email can ever be guaranteed secure.