Safer Savings

Keeping your data and money safe is our priority

We’ll do everything we can to keep you safe and secure when you bank with Aldermore. Here are just some of the ways that we protect you:

  • We’ll only return funds to the UK bank or building society account that you have chosen as your nominated account
  • If you’re a Personal Savings customer we’ll give you a unique Customer ID and you’ll need this, along with your password and the memorable details that you give us, to log in to your account. If you’re a Business Savings customer we’ll give you a unique User ID and you’ll need this, along with your password, to generate a one-time use passcode each time you log in to your account
  • Each time you log in, we’ll display the date and time you last logged into your account, so you can tell immediately that there has been no online activity since your last visit
  • We use online security certificates issued by GlobalSign, and you can see that a secure connection has been established from both the change in the web address from http to https and the appearance of the green padlock. You can click on the padlock to view our certificate
  • We’ll never write to you or call you to ask you to provide your password. If we speak to you over the phone, we’ll verify your identity before we give out any information about your account. The information we ask for may include your Customer ID or User ID, selected characters from your password or, if you’re a Personal Savings customer, selected characters from your memorable details



Please read our Personal Savings Terms and Conditions or Business Savings Terms and Conditions for further information.
Read our guide on how to keep your money safe here.

If you receive an email asking for your login or security details or other information, don’t reply – it’s probably fraudulent. Instead, help us fight fraud by forwarding it to

Contact us immediately if you think your account has been accessed by someone else.

How you can protect yourself

It pays to stop and thinkWe've joined other UK financial services providers in Take Five, an initiative led by Financial Fraud Action UK. Its aim is to encourage people to stop and take time to think before they act.

You can find out more on the Take Five website, but always remember these five rules:

  1. Never disclose security details, such as your PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don’t be rushed – a genuine organisation won’t mind waiting
  4. Listen to your instincts – you know if something doesn’t feel right
  5. Stay in control – don’t panic and make a decision you’ll regret

For more information about how to protect yourself from financial fraud, take a look at our handy guides.