Coronavirus: Information for mortgage customers

If you took a mortgage payment break and restarted your payments as normal, there shouldn’t be any impact on your credit rating.

However, it’s important to understand that lenders may use information obtained from other sources, such as bank account information, in their future lending decisions.

If you can’t afford to start making your monthly payments at the end of your mortgage break and you do enter an arrangement to make non or part payments for an agreed period, then we’ll be required to update your credit report to reflect this and it will show as missed payments on your file.

If you've cancelled your Direct Debit or standing order during your payment break, you’ll need to set it up again. It’s really important to get your Direct Debit in place as a missed payment can affect your credit rating.

If you need to restart your Direct Debit and your bank account is the same then call us on 0333 321 1000 and we’ll set up your Direct Debit. Or request a call back by email and we’ll call you.

If you’ve changed the bank account you want to pay your mortgage from (including changes like your name) then you’ll need to set up a new Direct Debit.

Call us on 0333 321 1000 or fill in the Direct Debit form and post it back to us straight away. Information on where to send it is in the form.

We need to advise you that emails sent to and from Aldermore are not secure and could be accessed by an unauthorised person. Whilst we take appropriate measures to safeguard information you provide us, no email can ever be guaranteed secure.

If you’re worried about restarting your payments at the end of your mortgage break, we’re here to support you. Visit our money worries page for more information on how to find the support you need.

The mortgage payment break scheme ended on 31 July 2021 and we can’t accept any further requests for a payment break under this arrangement, even if you haven’t taken a full 6 month break. If you’re worried about making your payments, please get in touch.

Our dedicated team are here to offer support and will work with you to find a solution if you’re worried about making your payments. There’s also independent debt agencies who can offer support through difficult times and you’ll find these on our money worries page.