Coronavirus: Information for mortgage customers

We’re supporting our customers who are impacted by COVID-19. We’ve a number of options available if you’re worried about making your mortgage payments.

Information for Residential and Buy to Let mortgage customers

Last updated: Wednesday 1 April, 5.30pm

We are offering customers the option to reduce or defer mortgages payments for up to 3 months. This means you can pay a lower monthly payment or take a break from payments.  You’ll need to make up the payments later in your mortgage term and we’ll work with you to find the best way to do this. There won’t be any impact on your credit rating during the period. Some eligibility criteria will apply.

Mortgage Payment Advice

  • If you’re not financially impacted at this time and can continue to make your mortgage payments then we encourage you to do so.
  • If you normally make your monthly payment over the phone by card, you can read more on how to make an online payment or set up a standing order below.
  • If you would like to contact us to request a mortgage payment break, please complete this form and we will get back to you as soon as we can. You don’t need to print off the form, and a typed signature is fine - simply download it, fill it in using your computer and email it back to us. You may find it easier to complete the form using a desktop PC or laptop, but you can also download and save the form to your mobile device. For help with completing the form on a mobile device, read our guide.

Due to the unprecedented call volumes we have experienced as a result of the coronavirus situation, we have taken the difficult decision to close our retail mortgage servicing customer phone lines at this time. You can still contact us by email or request a call back.

Here’s some useful frequently asked questions, if you’re worried about making your mortgage payments.
Please read these before emailing your enquiry.

What are my payment options?

What do I need to know?


If you're a commercial mortgage customer you can find out more information here. 

Subject to status. Your mortgage will be secured on your property.  Your property may be repossessed if you do not keep up repayments.