Coronavirus: Information for mortgage customers

The mortgage payment break scheme ended on 31 July 2021.

If you’re worried about making your mortgage payments, we’re here to support you and we’ll work with you to find a solution. You can also find information on how to get support on our money worries pages.


Mortgage payment breaks were available to customers impacted by Covid-19, offering them the option to take a break from mortgage payments for up to a maximum of 6 months. This has now ended and no further mortgage payment breaks can be taken under this scheme.

The agreed missed payments taken need to be repaid at the end of the mortgage break period and there’s a number of ways to do this, including repaying in full, extending the mortgage term or spreading the cost over an agreed period.

If you’re worried about restarting your payments at the end of your mortgage break, we’re here to support you. Visit our money worries page for more information on how to find the support you need.

It’s important to know that your monthly mortgage payments will increase to cover the payment break and you’ll be charged more interest overall.

If you're a commercial mortgage customer you can find out more information here.

Frequently asked questions

How to contact us

The best way to contact us at this time is by email or request a call backPlease check out our frequently asked questions above before contacting us, we’re updating these regularly with the questions our customers are asking us.

Subject to status. Your mortgage will be secured on your property.  Your property may be repossessed if you do not keep up repayments.