If you’ve recently opened your account, we’ll send your Customer ID through the post and you’ll need this to access your account online. You should normally receive this within five business days of opening the account, but please be patient in case of any delays with the postal service due to the current circumstances.
When you completed your account opening online, you’ll have been given an account opening reference number. Once the account is open, you’ll receive an account number. Both of these numbers are unique to you and you can use either number as the Payment Reference when making a deposit. You can find out more about making deposits here.
At this time we are not taking any further new applications on our Fixed Rate, Fixed Rate Cash ISA, Double Access or 120 Day Notice Accounts, please keep checking our website for future launches.
Online banking allows you to manage your account quickly and securely from the safety of your own home. Remember, you can complete the following actions online:
- Reset your password
- View your account balance
- Move your money
- Give us your maturity instructions
You can log in to your account here.
Step by step guides
Our video guides can help you manage your savings account.
You can also find help by reading answers to some of our most frequently asked questions.
Need more information? You may find these quick links useful
> Help centre
> Help for existing customers
> Personal savings products
> Personal savings literature and downloads
Our customer services team is still here to help you.
You can speak to us on 0345 604 2678
Monday to Thursday 8.00am – 8.00pm
Friday 8.00am – 6.30pm
Saturday 9.00am – 5.00pm
Sunday 10.00am – 4.00pm
Closed Bank Holidays
Or email us any time at firstname.lastname@example.org
We will always do our best to answer all queries as soon as possible.