Contact us

Coronavirus

Coronavirus

We want to reassure our customers that we are here to help at this time.

Personal Savings

New Accounts

If you’ve recently opened your account, we’ll send your Customer ID through the post and you’ll need this to access your account online. You should normally receive this within five business days of opening the account, but please be patient in case of any delays with the postal service due to the current circumstances.

When you completed your account opening online, you’ll have been given an account opening reference number. Once the account is open, you’ll receive an account number. Both of these numbers are unique to you and you can use either number as the Payment Reference when making a deposit. You can find out more about making deposits here.

At this time we are not taking any further new applications on our Double Access or 120 Day Notice Accounts, please keep checking our website for future launches. 

Online Banking

Online banking allows you to manage your account quickly and securely from the safety of your own home. Remember, you can complete the following actions online:

  • Reset your password
  • View your account balance 
  • Move your money
  • Give us your maturity instructions


You can log in to your account here.

Step by step guides
Our video guides can help you manage your savings account.
You can also find help by reading answers to some of our most frequently asked questions.

Quick links
Need more information? You may find these quick links useful 
> Help centre
> Help for existing customers
> Personal savings products
> Personal savings literature and downloads

Still stuck?
Our customer services team is still here to help you.
You can speak to us on  0345 604 2678

Monday to Thursday 8.00am  8.00pm
Friday 8.00am – 6.30pm
Saturday 9.00am – 5.00pm
Sunday 10.00am – 4.00pm
Closed Bank Holidays

Or email us any time at  service@aldermoresavings.co.uk

We will always do our best to answer all queries as soon as possible.

Personal and Buy to Let Mortgages

The best way to get in touch with us is by email. Send us a message or request a call back and we’ll be in touch as soon as we can.

New customer enquiries

If you’d like to speak to us about our mortgage range you can request a call back from an Aldermore Mortgage Adviser or email us at mortgage.advisers@aldermore.co.uk

Existing mortgage customer enquiries

If you’re looking for information about your existing mortgage, visit customer support where you’ll be directed to the right team who can help.

If you’re coming to the end of your current mortgage deal and want to discuss your options, email  product.switch@aldermore.co.uk or you can call us on 0333 321 1000.

Existing mortgage customer – money worries

If you’re worried about making your mortgage payments we want you to know that we’re here to support you.

If you’re experiencing money worries, please complete our income and expenditure form and send it to us. We’ll then review your circumstance and contact you to see how we can best support you.

You can also email us at mortgage.support@aldermore.co.uk and we’ll contact you. Visit our money worries page for more information and how to get independent advice.

Opting out of marketing communications

If you wish to opt out of any marketing communications please email  mortgage.servicing@aldermore.co.uk

Intermediaries

If you’re new to Aldermore and have an enquiry for our mortgages intermediary team, you can call us on 0333 321 1000 or if you want to register you can do this using our residential portal.

You can also contact us by email at mortgage.sales@aldermore.co.uk or find your intermediary contacts using our BDM finder.

Our address is: Aldermore, Norcliffe House, Station Road, Wilmslow, Cheshire SK9 1BB

Commercial Mortgages

New Intermediary Enquiries
Telephone: 01733 404518

Aldermore Commercial Mortgages
Aldermore Bank PLC
4th Floor
Block D Apex Plaza
Forbury Road
Reading
RG1 1AX

Email: commercialmortgages@aldermore.co.uk


Asset Finance

Aldermore Bank PLC 4th Floor,
Block D Apex Plaza
Forbury Road
Reading
RG1 1AX

Telephone:  0118 955 6600
Option 1 - New Business
Option 2 - Customer Services
Option 3 – Collections
Option 4 - Any other enquiries

For more Asset Finance contacts, click here

Invoice Finance

Aldermore Bank PLC, 4th floor,
40 Spring Gardens,
Manchester
M2 1EN

Phone: 0333 920 8584
aifdirect@aldermore.co.uk


For Invoice Finance Business Development Managers click here

Business Finance

Asset Finance

New Customer Enquiries:
If you are interested in Asset Finance, please complete our quick call back form and a member of the team will be in touch.

Existing Customer Enquiries:
Telephone: 0118 955 6690
Option 1 - Settlement quotes, in-life and general queries on existing agreements
Option 2 - End of term queries

If you are having difficulty making payments, we are here to help.
Apply for a payment deferral here.

Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Invoice Finance

New Customer Enquiries:
Telephone: 0161 238 5015
Email: aifdirect@aldermore.co.uk

Opening Hours:
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Commercial Mortgages

Existing Commercial Customer Enquiries
Telephone:  01733 404 518
Email: commercialportfolioteam@aldermore.co.uk

New Commercial Mortgage Enquiries
Telephone: 01733 404 518
Email: commercialmortgages@aldermore.co.uk

Opening Hours
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Property Development

All Enquiries
Telephone: 01733 404 563
Email: propertydevelopment@aldermore.co.uk

Opening Hours
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Head Office

Aldermore Bank PLC
Apex Plaza
Forbury Road
Reading
RG1 1AX

Contact us by post

Personal savings

Freepost RSAZ-AXXH-LHAX
Aldermore
PO Box 762
Wallsend
NE28 5DH

Business savings

Freepost RUBU-GEBU-TUHC
Apex Plaza,
Forbury Road,
Reading,
RG1 1AX.

Mortgages

Aldermore
Norcliffe House
Station Road
Wilmslow
Cheshire SK9 1BB

Any personal information sent to Aldermore via email will only be used for the purposes of  servicing your request. If you would like further details of how we process your data please read our Privacy Policy.