Contact us

Coronavirus

Coronavirus

We want to reassure our customers that we are here to help at this time.

Personal Savings

Online banking allows you to manage your account quickly and securely from the safety of your own home. Remember, you can complete the following actions online:

  • Reset your password
  • View your account balance 
  • Move your money
  • Give us your maturity instructions


You can log in to your account here.

If you’ve recently opened your account, we’ll send your Customer ID through the post and you’ll need this to access your account online. You should normally receive this within five business days of opening the account, but please be patient in case of any delays with the postal service due to the current circumstances.

Step by step guides
Our video guides can help you manage your savings account.
You can also find help by reading answers to some of our most frequently asked questions.

Quick links
Need more information? You may find these quick links useful 
> Help centre
> Help for existing customers
> Personal savings products
> Personal savings literature and downloads

Still stuck?
Our customer services team is still here to help you.
You can speak to us on  0345 604 2678

Monday to Thursday 8.00am  8.00pm
Friday 8.00am – 6.30pm
Saturday 9.00am – 5.00pm
Sunday 10.00am – 4.00pm
Closed Bank Holidays

Or email us any time at  service@aldermoresavings.co.uk

We will always do our best to answer all queries as soon as possible.

Personal and Buy to Let Mortgages

If you need to get in contact with us, please send us an e-mail or request a call back.  Details of how to do this are below.  We will get back to you as soon as we can.

New Residential Customer Enquiries  – If you want to talk to us about our mortgage range

Request a call back from an Aldermore Mortgage Adviser.
Email: mortgage.advisers@aldermore.co.uk

Existing Residential Customer Enquiries - 0333 3211000

Email: mortgage.servicing@aldermore.co.uk – If you have a question about your existing mortgage
Email: customer.loyalty@aldermore.co.uk If you’re coming to the end of your current mortgage deal and want to discuss your options

Collections and Recovery Enquiries – If you’d like to talk to someone about your mortgage payments

If you would like to contact us to request a mortgage break as a result of Covid-19, please complete this form and we will get back to you as soon as we can.

For all other enquiries please, request a call back from an Aldermore Collections Adviser: collections@aldermore.co.uk

Opting out of marketing communications

If you wish to opt out of any marketing communications please email  mortgage.servicing@aldermore.co.uk

 

Intermediaries

Residential Mortgages

New Intermediary Enquiries:
Aldermore Norcliffe House
Station Road
Wilmslow
Cheshire SK9 1BB

Email:

For relationship managers click here

Commercial Mortgages

New Intermediary Enquiries:
Aldermore 1st Floor
Block B Western House
Lynch Wood
Peterborough
PE2 6FZ

Phone:
01733 404518
Email: 

Asset Finance

Aldermore Bank PLC
4th Floor
Block D Apex Plaza
Forbury Road
Reading
RG1 1AX

Phone:  0118 955 6600
Option 1 - New Business
Option 2 - Customer Services
Option 3 – Collections
Option 4 - Any other enquiries

For more Asset Finance contacts, click here

Invoice Finance

Aldermore Bank PLC
4th floor
40 Spring Gardens
Manchester
M2 1EN

Phone:0333 920 8584
Email: aifdirect@aldermore.co.uk

For Invoice Finance Business Development Managers click here

Business Finance

Asset Finance

New Customer Enquiries:
If you are interested in Asset Finance, please complete our quick call back form and a member of the team will be in touch.

Existing Customer Enquiries:
Telephone: 0118 955 6690
Option 1 - Settlement quotes, in-life and general queries on existing agreements
Option 2 - End of term queries

Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Invoice Finance

New Customer Enquiries:
Telephone: 0161 238 5015
Email: aifdirect@aldermore.co.uk

Opening Hours:
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Existing Customer Enquiries:

Visit our Regional Office page and contact your nearest Aldermore office:
Aldermore Regional SME Offices

Commercial Mortgages

Existing Commercial Customer Enquiries
Telephone:  01733 404 518
Email: commercialportfolioteam@aldermore.co.uk

New Commercial Mortgage Enquiries
Telephone: 01733 404 518
Email: commercialmortgages@aldermore.co.uk

Opening Hours
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Property Development

All Enquiries
Telephone: 01733 404 563
Email: propertydevelopment@aldermore.co.uk

Opening Hours
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Head Office

Aldermore 1st floor,
Block B Western House
Lynch Wood
Peterborough
PE2 6FZ

Contact us by post

Personal savings

Freepost RSAZ-AXXH-LHAX
Aldermore
PO Box 762
Wallsend
NE28 5DH

Business savings

Freepost RSCS-ETYS-TCHY
1st Floor, Block B, Western House
Lynch Wood
Peterborough
PE2 6FZ

Mortgages

Aldermore
Norcliffe House
Station Road
Wilmslow
Cheshire SK9 1BB

Any personal information sent to Aldermore via email will only be used for the purposes of  servicing your request. If you would like further details of how we process your data please read our Privacy Policy.