Contact us

Savings

Personal Savings - 0345 604 2678


Monday - Thursday 8:00am - 8:00pm
Friday 8:00am - 6:30pm
Saturday 9:00am - 5:00pm
Sunday 10:00am - 4:00pm
Closed Bank Holidays

Email:

We’re in unprecedented times but we’re trying to do all we can to make sure that we can still help you.

To help us out we’d really appreciate it if you only call us should you need our help with something you can’t do via our Internet Banking Services. Please remember you can view your account balance, move your money and give us your maturity instructions in internet banking. If you do need to contact us and our phones are busy, you can also email us for general queries or send us a secure message if you need to provide personal information.

Thank you for your help and support, we really do appreciate it.

If your question relates to accessing your account online or includes any personal information, please send a secure message or call us. To keep your information secure, we can't provide any personal information by email but we can answer general queries.

Online Login, Account Management and Maturities
If you have questions about logging in and managing your account online, including how to give us your maturity instructions, please see our video guides which provide helpful step by step guidance. If you have a question about the product interest rates offered within your maturity letter, please be assured that the rate quoted is the minimum guaranteed rate. If we increase rates between sending your letter and your maturity date you’ll automatically get the higher rate, as long as we receive your instructions before your maturity date.

Watch our video guides >

ISA Transfers
If you have questions relating to an ISA transfer, you can find further information here.                                              

Business Savings - 01733 821 321

Monday - Friday 8:00am - 6:00pm
Closed Bank Holidays

Email:

Secure message: If you're an existing customer, log in to your account to send us a secure message.

Corporate Treasury

New Enquiries - 0207 330 3000
Existing Customers - 0207 330 3030

Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Email:

Personal and Buy to Let Mortgages

Due to unprecedented call volumes we have experienced as a result of the coronavirus situation, we have taken the difficult decision to close our mortgage servicing customer phone lines at this time. This will enable us to work through the customer enquiries we’ve received so far, prioritise our customers most in need and, as a responsible employer, safeguard our hard-working employees’ well-being.

We are still open for business. If you need to get in contact with us, please send us an e-mail or request a call back.  Details of how to do this are below.  We will get back to you as soon as we can.

New Residential Customer Enquiries  – If you want to talk to us about our mortgage range

Request a call back from an Aldermore Mortgage Adviser.
Email: mortgage.advisers@aldermore.co.uk

Existing Residential Customer Enquiries

Email: mortgage.servicing@aldermore.co.uk – If you have a question about your existing mortgage
Email: customer.loyalty@aldermore.co.uk If you’re coming to the end of your current mortgage deal and want to discuss your options

Collections and Recovery Enquiries – If you’d like to talk to someone about your mortgage payments

If you would like to contact us to request a mortgage break as a result of Covid-19, please complete this form and we will get back to you as soon as we can.

For all other enquiries please, request a call back from an Aldermore Collections Adviser: collections@aldermore.co.uk

Opting out of marketing communications

If you wish to opt out of any marketing communications please call email  mortgage.servicing@aldermore.co.uk

 

Commercial Mortgages and Property Development Finance

New Commercial Mortgage Enquiries - 01733 404 518

Monday – Friday 9:00am – 5:00pm  
Closed Bank Holidays
Email: commercialmortgages@aldermore.co.uk

Existing Commercial Customer Enquiries - 0161 238 5004

Monday - Friday 9:00am - 5:00pm
Closed Bank Holidays
Email: 

Property Development Enquiries - 01733 404 563

Monday – Friday 9:00am – 5:00pm  
Closed Bank Holidays
Email: PropertyDevelopment@aldermore.co.uk

Intermediaries

Residential Mortgages

New Intermediary Enquiries
Aldermore Norcliffe House
Station Road
Wilmslow
Cheshire SK9 1BB

Commercial Mortgages

New Intermediary Enquiries

Aldermore 1st Floor, Block B Western House, Lynch Wood, Peterborough, PE2 6FZ


Asset Finance

Aldermore Bank PLC 4th Floor, Block D Apex Plaza Forbury Road Reading RG1 1AX

Phone:  0118 955 6600
Option 1 - New Business
Option 2 - Customer Services
Option 3 – Collections
Option 4 - Any other enquiries

For more Asset Finance contacts, click here


Invoice Finance

Aldermore Bank PLC, 4th floor, 40 Spring Gardens, Manchester, M2 1EN

Business Finance

Asset Finance

New Customer Enquiries:
If you are interested in Asset Finance, please complete our quick call back form and a member of the team will be in touch.

Existing Customer Enquiries:
Telephone: 0118 955 6690
Option 1 - Settlement quotes, in-life and general queries on existing agreements
Option 2 - End of term queries

Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Invoice Finance

New Customer Enquiries:
Telephone: 0161 238 5015
Email: aifdirect@aldermore.co.uk

Opening Hours:
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Existing Customer Enquiries:

Visit our Regional Office page and contact your nearest Aldermore office:
Aldermore Regional SME Offices

Commercial Mortgages

Existing Commercial Customer Enquiries
Telephone:  0161 238 5004
E-Mail: commercialportfolioteam@aldermore.co.uk

New Commercial Mortgage Enquiries
Telephone: 01733 404 518
Email: commercialmortgages@aldermore.co.uk

Opening Hours
Monday - Friday 9.00am - 5.00pm
Closed Bank Holidays

Property Development

All Enquiries
Telephone: 01733 404 563
Email: propertydevelopment@aldermore.co.uk

Opening Hours
Monday - Friday 9.00am - 5.00pm

Closed Bank Holidays

Head Office

Aldermore 1st floor,
Block B Western House
Lynch Wood
Peterborough
PE2 6FZ

 

Contact us by post

Personal savings

Freepost RSAZ-AXXH-LHAX
Aldermore
PO Box 762
Wallsend
NE28 5DH

Business savings

Freepost RSCS-ETYS-TCHY
1st Floor, Block B, Western House
Lynch Wood
Peterborough
PE2 6FZ

Mortgages

Aldermore
Norcliffe House
Station Road
Wilmslow
Cheshire SK9 1BB

Any personal information sent to Aldermore via email will only be used for the purposes of  servicing your request. If you would like further details of how we process your data please read our Privacy Policy.