Due to unprecedented call volumes we have experienced as a result of the coronavirus situation, we have taken the difficult decision to close our mortgage servicing customer phone lines at this time. This will enable us to work through the customer enquiries we’ve received so far, prioritise our customers most in need and, as a responsible employer, safeguard our hard-working employees’ well-being.
We are still open for business. If you need to get in contact with us, please send us an e-mail or request a call back. Details of how to do this are below. We will get back to you as soon as we can.
New Residential Customer Enquiries – If you want to talk to us about our mortgage range
Request a call back from an Aldermore Mortgage Adviser.
Email: mortgage.advisers@aldermore.co.uk
Existing Residential Customer Enquiries
Email: mortgage.servicing@aldermore.co.uk – If you have a question about your existing mortgage
Email: customer.loyalty@aldermore.co.uk – If you’re coming to the end of your current mortgage deal and want to discuss your options
Collections and Recovery Enquiries – If you’d like to talk to someone about your mortgage payments
If you would like to contact us to request a mortgage break as a result of Covid-19, please complete this form and we will get back to you as soon as we can.
For all other enquiries please, request a call back from an Aldermore Collections Adviser: collections@aldermore.co.uk
Opting out of marketing communications
If you wish to opt out of any marketing communications please email mortgage.servicing@aldermore.co.uk