Our team

We are fortunate to have a dynamic executive team with deep experience gained in range of financial services companies and leading firms in other industries.

The Bank is led by a respected and dynamic executive team with deep experience gained in both financial services and other sectors.

Aldermore’s original founder, Phillip Monks, remains at the Bank as our Group CEO. Phillip heads an experienced team of individuals who have joined Aldermore to lead us on our exciting journey.

Phillip Monks - Chief Executive Officer

Responsible for the overall strategy and performance of Aldermore, Phillip was part of the team which founded the Bank in 2009 and has over 30 years’ industry experience. He established Europe Arab Bank where he was CEO until 2008. Prior to this, Phillip held senior roles within Barclays Bank PLC, including CEO of Gerrard Investment Management from 2003, Managing Director of Barclays Corporate Banking in London, the Midlands and South East and Head of Barclays Private Bank in Geneva.

James Mack - Chief Financial Officer

Responsible for Finance and Treasury, James joined Aldermore in June 2013. From 2010, he held a number of senior finance roles within the Co-operative Banking Group including Acting CFO, Director of Financial Control and Head of Financial Planning and Analysis. Prior to this, James spent 6 years with the Skipton Building Society and was instrumental in leading the merger with the Scarborough Building Society. He started his career with KPMG where he spent 11 years in the firm’s Financial Services Audit practice.

Rob Divall - Group HR Director

Rob joined Aldermore in 2016 from the Board of AdviserPlus Business Solutions Limited, a leading provider of HR managed services, and is responsible for our Group HR function and the delivery of the people elements of our strategy and performance. Leading strategy and product development, Rob played a key commercial role in the growth of his previous employer through to its eventual acquisition goal. Prior to this Rob held a variety of HR leadership positions in his eight years with Lloyds Banking Group PLC, including HR Director for the Branch Network and also HR Director for General Insurance. Before Lloyds, Rob worked with Accenture PLC leading change programmes within the HR outsourcing division, having started the first decade of his career in retail where he held a number of senior HR and commercial roles in The Big Food Group PLC and Boots the Chemists Limited.

Sue Hayes - Group Managing Director - Retail Finance

Sue joined Aldermore in June 2018 from Barclays where she was Managing Director of Premier and Community Segments and Savings Products. Prior to that, Sue was Managing Director of Affluent Segment UK and International, significantly increasing wealth referrals and income generation. Sue also led Business Banking for 3 years taking this to no 1 in market share.  During her time at Santander UK, she held a number of senior roles across retail and commercial banking, including Managing Director – Business Banking and Managing Director of Santander UK Products and Analytics. During this period Santander’s market share in new mortgages increased threefold. Prior to Santander, Sue has held roles with RBS and Halifax and completed an MBA at Cranfield University.

Zish Khan - Chief Operating Officer

Zish has nearly 20 years’ experience having lived and worked in multiple global locations, with a focus on technology and operations for financial services.  His experience includes working for Bank of America Merrill Lynch, Grant Thornton LLP and JP Morgan Chase. His career at Bank of America Merrill Lynch spanned over 12 years, during which time he held a variety of roles including EMEA Chief Operating Officer for Technology & Operations as well as Board Member for Bank of America International. He has joined Aldermore from Grant Thornton LLP, where he was a Senior Advisor providing IT advisory services to FinTechs, financial services firms and UK government. Zish holds a Bachelor’s Degree from UCL and a Master’s Degree from Queen Mary’s, as well as a joint MBA from London Business School and Berkley, University of California.

Christine Palmer - Chief Risk Officer

Responsible for Credit, Operational and Treasury Risk as well as Compliance, Christine joined Aldermore in 2016 from the Royal Bank of Scotland. Her career at RBS spanned almost 14 years, during which time she held a number of senior positions in the Risk function covering credit risk and divisional risk officer roles. She was most recently Global Head of Operational Risk and Director of Risk, Services. With over 28 years’ experience in risk management, corporate and commercial banking, Christine has also worked at ING Bank, where she spent eight years across London and Amsterdam, ABN Bank and Ernst & Young.

Mark Standish – MotoNovo CEO

Mark is the hands-on business CEO behind MotoNovo Finance, a role he has held since 1999 as the business has grown from a modest Wales-focused finance company to a UK-wide motor finance market leader in terms of scale, growth and innovation.
Having joined what was then Carlyle Finance, a part of Julian Hodge Bank in 1999, following a successful career in the financial service industry, working with the Bank of Scotland and Close Brothers, Mark has led the re-invention of the organisation, through the business’ acquisition by South African FirstRand Bank in 2006 and the re-brand to MotoNovo Finance in 2012.  A champion for positive change, under Mark’s leadership MotoNovo has become a well-recognised and distinctive, multi-award winning business growing from 70 people in 1999 to over 600 today.