Our team

We are fortunate to have a dynamic executive team with deep experience gained in range of financial services companies and leading firms in other industries.

The Bank is led by a respected and dynamic executive team with deep experience gained in both financial services and other sectors.

Aldermore’s original founder, Phillip Monks, remains at the Bank as our Group CEO. Phillip heads an experienced team of individuals who have joined Aldermore to lead us on our exciting journey.

Phillip Monks - Chief Executive Officer

Phillip is the founding CEO of Aldermore and has a long-standing track record in championing small and medium-sized businesses and economic growth in Britain. His banking career spans more than three decades, and includes: establishing and serving as CEO of Europe Arab Bank PLC; over 20 years’ service at Barclays PLC, where he held a variety of senior corporate and private banking roles, including CEO of Gerrard Investment Management Limited, Managing Director of Barclays Corporate Banking in London, the Midlands and South East, and Head of Barclays Private Bank in Geneva.

James Mack - Chief Financial Officer

James brings significant financial experience to the Group, having spent three years at the Co-operative Banking Group Limited, where he held the position of acting CFO. He also spent six years at Skipton Building Society in capital markets, finance and audit, where he was instrumental in leading the merger with Scarborough Building Society. James began his career with KPMG LLP where he spent 11 years in the firm’s financial services audit practice.

Rob Divall - Group HR Director

Rob joined Aldermore in 2016 from the Board of AdviserPlus Business Solutions Limited, a leading provider of HR managed services, where he led strategy and product development and played a key commercial role in the growth of the company through to its eventual acquisition. Prior to this, Rob held a variety of Executive HR leadership positions in his eight years with Lloyds Banking Group PLC, including HR Director for both the Branch Network and also General Insurance. Before Lloyds, Rob worked with Accenture PLC leading change programmes within the HR outsourcing division, having spent the first decade of his career in retail, where he held a number of senior HR and commercial roles in The Big Food Group PLC and Boots the Chemists Limited.

Sue Hayes - Group Managing Director - Retail Finance

Sue joined Aldermore in June 2018 from Barclays where she was Managing Director of Premier and Community Segments and Savings Products. Prior to that, Sue was Managing Director of Affluent Segment UK and International, and before that she also led their Business Banking division for three years, taking it to number one in market share in the sub £1m turnover business banking market. During her time at Santander UK, Sue held a number of senior roles across retail and commercial banking, including Managing Director – Business Banking, and Managing Director of Santander UK Products and Analytics. During this period, Santander’s market share in new mortgages increased threefold as well as increasing income and significantly improving the overall cost income ratio without changing risk appetite. Prior to Santander, Sue held roles with RBS and Halifax and completed an MBA at Cranfield University.

Zish Khan - Chief Operating Officer

Zish joined Aldermore in 2018 as COO. Zish has nearly 20 years’ experience having lived and worked in multiple global locations, with a focus on technology and operations for financial services.  His experience includes working for Bank of America Merrill Lynch, Grant Thornton LLP and JP Morgan Chase. His career at Bank of America Merrill Lynch spanned over 12 years, during which time he held a variety of roles including EMEA Chief Operating Officer for Technology & Operations as well as Board Member for Bank of America International. He has joined Aldermore from Grant Thornton LLP, where he was a Senior Advisor providing IT advisory services to FinTechs, financial services firms and UK government. Zish completed a joint MBA with London Business School and Berkley, University of California.

Christine Palmer - Chief Risk Officer

Christine has almost 30 years’ experience in risk management, corporate and commercial banking, having held roles at ING Bank N.V., where she spent eight years in London and Amsterdam, Ernst & Young LLP and The Royal Bank of Scotland Group PLC. Her career at RBS spanned almost 14 years, during which time she held a number of senior positions in the Risk function including Divisional Chief Risk Officer and senior credit risk roles. She most recently held the roles of Global Head of Operational Risk and Director of Risk Services at RBS.

Mark Standish – MotoNovo CEO

Following the integration of the MotoNovo Finance business into the Group, Mark became a member of the Group’s Executive Committee. Mark is the hands-on business CEO behind MotoNovo Finance, a role he has held since 1999 as the business has grown from a modest Wales-focused finance company to a UK-wide motor finance market leader in terms of scale, growth and innovation.

Having joined what was then Carlyle Finance, a part of Julian Hodge Bank in 1999, following a successful career in the financial service industry, working with the Bank of Scotland and Wagon Finance, Mark has led the re-invention of the organisation, through the acquisition of the business by South African FirstRand Bank in 2006 and the re-brand to MotoNovo Finance in 2012.  A champion for positive change, under Mark’s leadership, MotoNovo has become a well-recognised and distinctive, multi-award winning business growing from 70 people in 1999 to over 750 today with customer numbers increasing from 12,000 to 485,000 over the same period.