This page is for intermediary use only. If you're not an intermediary, please
return to our customer website
This page is for intermediary use only. If you're not an intermediary, please
return to our customer website
At this stage, everything important is in place, all checks are complete, your documents are in, and the valuation has been carried out. From here, your underwriter stays close to the case, keeping things moving and stepping in quickly if anything else is needed.
If everything is in place, your application will move smoothly through to completion.
Once everything’s in place, we’ll release the funds and complete the mortgage.
All checks are complete, the valuation is done, and the offer has been issued. We’ll stay close to the case to keep things moving and step in quickly if needed, so your application can progress smoothly to completion.
Yes, in exceptional circumstances. You can request an extension through our online portal. We’ll review it and confirm with the solicitor partner.
The solicitor requests the funds by submitting a Certificate of Title once everything is in place, usually at least three working days before the agreed completion date. They’ll receive email confirmation once all final checks are complete, typically within 48 hours of the requested release date.
Yes. Changes can be submitted via our online portal. We’ll review them promptly in line with our standard service level agreement.
No. A copy is sent to the appointed solicitor within 24 hours of issue, along with the legal documents they need. You’ll receive your client’s copy at the same time and should share this with them.
In some cases, yes, but only in specific situations. For remortgages, or when a property is being transferred from personal ownership into a company and at least one of the original owners is still involved. It can only be used for local authority searches, and the policy must fully protect the lender. The solicitor will ensure all requirements are met.
Use this page for guidance and answers on new business.
Find all the information you need at the start of a case.
Intermediaries can appoint their own conveyancer for specialist buy to let applications, as long they’re registered with Lender Exchange and meet the following criteria:
If you’re a conveyancer who’s managing a specialist buy to let application with us, you’ll find all the documentation needed here.
For owner-occupied and individual buy to let applications. You can log in to our Residential Mortgages Broker Portal or register here.
For HMOs, limited companies, multi unit freehold and multi property applications. If you’ve already registered for our Commercial Mortgages Broker Portal, you can log in here.
Still need help? Contact our team: 0333 321 1000
02 and 03 numbers are charged at standard call rates and included in most mobile and landline operators inclusive minute packages.