This content is for intermediary use only. If you're a mortgage customer, please

click here.

Initial packaging review – for all cases

  • All cases

    2 days

    we'll contact you to check if your case is ready for underwriter review

Last updated Monday, 10 June 2024

Residential and standard buy to let

  • Initial underwrite

    4 days

    average case review time once fully packaged

  • Pipeline case document review

    6 days

    we’ll review your case to make sure it’s ready for offer*

  • Time to offer

    19 days

    average working days from initial underwrite to offer.

Last updated Monday, 10 June 2024

Specialist buy to let

  • Initial underwrite

    4 days

    average case review time once fully packaged

  • Pipeline case document review

    8 days

    we’ll review your case to make sure it’s ready for offer*

  • Time to offer

    26 days

    average working days from initial underwrite to offer

Last updated Monday, 10 June 2024

Service levels are based on the average broker experience.

DIP referrals - a lending decision will be made with within 4 hours

*This includes additional information request and valuation report

Submission guidelines

  • Residential and Buy to let submission guide

    Guidance on how to package your cases for success.