This content is for intermediary use only. If you're a mortgage customer, please
we'll contact you to check if your case is ready for underwriter review.
Last updated Friday, 08 December 2023
cases reviewed within this time once fully packaged*
we’ll review your case to make sure it’s ready for offer**
average working days from initial underwrite to offer
Service levels are based on the average broker experience.
DIP referrals - a lending decision will be made with within 4 hours.
*Once a case is fully packaged to our submission guidelines.
**This includes additional information request and valuation report.
Guidance on how to package your cases for success.