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At Aldermore, we understand that brokers are on the front line, helping clients navigate a complex and fast-moving market. That’s why we’re committed to listening to your feedback and turning it into meaningful change.
We spoke with Dave Lowe, proposition development lead in our property team, to share how recent improvements to our mortgage offering have been shaped by broker input, and how we’re working behind the scenes to make things smoother, more flexible, and more responsive for you and your clients.
Dave has been with Aldermore for four years and now leads on enhancing our mortgage propositions for both the owner-occupied and buy to let markets. His focus is clear: identify what brokers need, and work collaboratively across the business to deliver it.
“This really is my perfect role,” says Dave. “It’s about taking real feedback from brokers and customers, and making sure we do something useful with it.”
Dave’s work involves bringing together key teams in the business, from distribution and risk to operations and tech, to understand where we can improve and what it takes to deliver those improvements responsibly.
“There’s a lot of discussion, validation, and planning that goes on behind the scenes,” he explains. “But when a change lands well and brokers tell us it’s helping, that’s when you know it’s been worth the effort.”
Here are two recent examples where broker feedback directly led to proposition improvements:
This change allows landlords to remortgage based on the current market value of a property, even if it was only recently purchased. It gives investors more flexibility and quicker access to more favourable finance terms, particularly helpful for those buying at auction or using bridging finance.
Why it matters:
This proposition was developed in direct response to broker feedback, and underpinned by Aldermore’s robust valuation processes and enhanced due diligence from legal and underwriting teams.
Launched November 2024, it’s been a real success with immediate enquires and now regular completions each week.
Previously, many day rate contractors, especially those operating through limited companies or as sole traders, were being assessed under self-employed criteria, which often didn’t reflect their true affordability.
Now, we’ve introduced a new approach: contractors can be assessed based on gross income, similar to how employed applicants are treated.
Why it matters:
This improvement was delivered through close collaboration with our credit risk and financial crime teams, supported by tailored training and a ring-fenced underwriting team to ensure consistency in early decisions.
Launched June 2024 with further improvements to our contractor offering are already in development.
Dave and the wider product team continue to review broker feedback to help guide the next set of changes. Whether it’s refining criteria, launching new propositions, or improving service delivery, the goal is simple: make it easier for brokers to help their clients succeed.
“We’re given the space and support at Aldermore to keep improving things,” says Dave. “And we know the best ideas often come directly from conversations with brokers.”