Quick links

Latest service levels and key information

  • Latest service levels

    Find our latest service levels here. We regularly review and update our turnaround times to ensure they are as up to date as possible.

    Our latest service levels
  • Our packaging guidelines

    Please review our submission guidelines to ensure your cases are packaged correctly.

    Our minimum standard packaging requirements
  • Residential and buy to let affordability calculators

    Check whether your client could get a mortgage with us.

  • Consumer duty

    The new Consumer Duty has been introduced by the Financial Conduct Authority (FCA) to improve how firms serve customers.

    Consumer duty

Products and rates - Download our guides

  • Residential mortgage documents

    You'll find our product guides and rates, eligibility criteria and all the documents you need here.

    Residential mortgage documents
  • Buy to let mortgage documents

    You'll find our buy to let product guides and rates, eligibility criteria and all the documents you need here.

    Buy to let mortgage documents
  • Product switch documents

    You'll find our mortgage product switch guide and information on how to switch your clients online here.

    Mortgage product switch documents

Our product range

  • Residential mortgages

    Our residential mortgages are designed to meet your clients' needs. We look at each application on its own merits, so if there's a way to make it happen, we'll try to find it.

    Residential owner-occupied
  • Buy to let mortgages

    We help all types of landlords, those new to the private rental sector and the more experienced landlords with sizeable property portfolios.

    Buy to Let
  • Product switch

    We've made switching your clients easy. All our rates are fee free, with no new credit or affordability checks.

    Product switch
  • Multi property buy to let mortgages

    Your clients can combine multiple properties on one application. That means one LTV, one stress rate and one Direct Debit.

  • Commercial mortgages

    Whether your clients are looking to invest in, purchase or remortgage commercial property, we offer a range of mortgages from £1m to £50m.

    Commercial mortgages

Log in or register to submit business

  • Residential mortgages broker portal

    For owner-occupied and individual buy to let applications. You can log in to our Residential Mortgages Broker Portal or register here.

  • Specialist buy to let mortgage portal

    For HMOs, limited companies, multi unit freehold and multi property applications. If you’ve already registered for our Commercial Mortgages Broker Portal, you can log in here.

Our Platinum Broker Proposition

Platinum Broker is a service proposition that revolves around you; helping accelerate the journey to "yes".

From quicker lending decisions, to priority call answering, it's all about providing you with a great, personal service and making it quicker and easier to get business done.

Mortgage intermediary FAQs

You’ll find all the information you need on criteria, including adverse credit, in our residential lending criteria

Normally at DIP our credit search only leaves a soft footprint. However, in some situations our underwriters will need to do a TransUnion search which shows as a hard footprint (we will only do this if it’s absolutely necessary).