Sales
For all rates, quotes and assistance with structuring transactions, please contact your dedicated relationship manager.
For all general sales, credit or KYC queries, please contact your dedicated sales support team member or contact the team on:
Broker Sales Support
T: 0118 955 6711
E: sales.support@aldermore.co.uk
Credit
For all new proposals and additional information relating to proposals, please contact:
E: proposals@aldermore.co.uk
To supply supporting information for KYC checks, please send to:
E: KYC.Department2@aldermore.co.uk
Pay Outs
For all new pay outs, please send to the payments team:
E: newbusiness@aldermore.co.uk
For docs incomplete (previously submitted pay outs where some information is missing), please send to:
E: docsincomplete@aldermore.co.uk
Customer Services
For settlement quotes, in-life and general queries on existing agreements, please contact the customer services team on:
T: 0118 955 6690 (option 1)
E: AFCS@aldermore.co.uk
For all end of term queries, please contact the agreement services team:
T: 0118 955 6690 (option 2)
E: eot@aldermore.co.uk