Go See Day at Aldermore

IN: General

On Tuesday, selective teams at Aldermore took part in Go See Day, an initiative undertaken as part of Customer Services Week. For one day, certain departments in the business were encouraged not to rely on internal email conversations but rather, call or pay a personal visit to the colleague they wished to speak to.

The initiative was designed to highlight the values which are ingrained across the entire bank; staff across the business being able to communicate in a personal way, regardless of the medium.

Because at Aldermore, we pride ourselves on our ability to offer straightforward, expert help to our customers whatever the medium.  Our team are dedicated to providing a personal service to everyone who banks with us; so whether that's answering conversations via phone, letter or email, we're committed to ensuring our customers get the best recommendations in the form most suitable to their own unique circumstances.

This personal service, this dedication to our customers, shines through across our entire business, from invoice finance to commercial mortgages. We don't believe in relying on black and white decisions from computer programmes and we'll take the time to understand the personal circumstances and unique situation of each new customer business. We're on-hand to help customers whenever they need us, however they want to get in touch.

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