Making changes

Find out how you can make changes to your existing mortgage account.

We're here to help

If you'd like some information or to request a copy of a document relating to your mortgage account, please use our contact form.

Find out how you can make changes to your existing mortgage, including changes to your account and payments.

Can I change my repayment type?

You may be able to change your repayment type during the lifetime of your mortgage subject to our lending policy. Call our servicing team on 0333 321 1000. They’ll be able to tell you if you are eligible and can arrange this for you.

I’d like to move home, can I take my mortgage with me?

We can’t transfer your current mortgage to a new property. However, if you move home during your early repayment charge (ERC) period and take out a new mortgage with us, here’s how we refund the charge. Your new mortgage must complete within 6 months of the repayment date of the current mortgage, and is subject to eligibility and our lending policy at that time:

  • If your new mortgage is the same or more than the balance of your current mortgage, we’ll refund the full early repayment charge
  • If your new mortgage is less than the balance of your current mortgage, we’ll refund the early repayment charge up to the amount of your new mortgage balance

How do I change the name on my mortgage?

You can update your details by submitting a request using our online form under ‘I need to update my contact details’, or you can call our servicing team on 0333 321 1000. 

You’ll need to send us evidence of this change, for example a marriage or divorce certificate, or a certified copy with a covering letter and we will update our records for you.

I would like to start renting my home, can you help?

You will need permission from us before you rent your home. To check if you’re eligible and to discuss your options, please contact our dedicated team on 0333 321 1000.

If you would like to arrange a different type of letting, you can speak to our buy to let specialists who can help if you’re a first time landlord or if you already have a portfolio

We're here to help Email Us Call Us: 0333 321 1000

Subject to status. Your mortgage is secured on your property.  Your property may be repossessed if you do not keep up repayments