If you receive an email asking for your login and security details or other personal information, don't reply - it's probably fraudulent. Instead, help us fight fraud by forwarding it to firstname.lastname@example.org and then contact us on 01625 543832. We would never ask you to provide these details in full.
Creating your password
Make sure you choose a strong login password - ideally it should include letters and numbers. And keep your password safe - so don't leave it on a post-it note by a computer or in a file on your computer. It's also worth changing your password from time to time.
How we protect you
We take your security very seriously - which is why we use the latest technology to ensure your details stay safe.
We use Secure Socket Layer (SSL) protocol with 128-bit encryption. This scrambles any information passed between us and you so it can't be read or understood by anyone else. Please make sure your browser software supports 128-bit encryption.
Look out for the padlock symbol or key that appears in your web browser: this shows your session is secure. The web address will also begin https:// rather than http://. We only use online security certificates issued by GlobalSign, so you can verify our website is genuine.
We use firewalls to restrict access to our systems. We also make routine checks to make sure your information is protected from unauthorised access.
Your account can only be accessed by entering your unique User ID, password and selected characters from your memorable data. Forgotten your login details? Just follow the link on the Login page.
You can send a message to our advisors from the Inbox in Internet Banking and receive a response securely within the next two business days.
If you leave your screen inactive for more than 20 minutes, you'll be automatically logged out of your account. It's best to log off whenever you leave your computer - but this automatic time-out gives you added protection.
Last login date and time
Whenever you log in to your account, you'll be able to see the date and time that you last logged in. If it's showing a different date and time to your last login, contact us immediately.
Contact us immediately on 0345 604 2678 if you think your account has been accessed by anyone other than yourself.