I've forgotten my Password or Memorable Details - what do I do?

POSTED: 8th September 2021
IN: Personal Savings FAQs

If you’ve forgotten your password, simply click on the ‘Forgotten Password?’ link on the Log In page. You’ll need your Customer ID and your registered email address to get started. We’ll send a unique link to your registered email address so you can reset your password online. For your security, you’ll need your Customer ID again, along with your nominated bank account details, to reset your password. Once you’ve done this you’ll be able to log in as usual.

If you’ve forgotten your Customer ID or memorable details, please call us on 0345 604 2678 and we’ll be happy to help.

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