How do I use internet banking?

POSTED: 19th September 2019
IN: Personal Savings FAQs

When you opened your Aldermore account, we sent you your Customer ID. You’ll need this, along with your password and memorable details, each time you log into your account. If you’ve forgotten your password, you can reset it in a few moments online or contact us and we’ll be happy to help.

In Internet Banking you can:

  • see the rates and current balances for all of your accounts at a glance
  • view and print a transaction statement at any time. A Summary of Interest for each tax year will be available shortly after the start of the next tax year
  • submit your instructions to withdraw funds, give notice that funds are to be withdrawn (where this is required under your account terms and conditions) or to request transfers of funds between your Aldermore personal savings accounts
  • open another account in just a couple of minutes
  • update your personal information, such as your address or phone number
  • give us your maturity instructions, if you have a Fixed Rate Account or Fixed Rate Cash ISA that’s coming up to maturity
  • set up a savings goal to help you work towards a target
  • personalise your accounts by changing the names or adding images


If you need any help, you can find step-by-step instructions in our Guide to Internet Banking, or contact us and we’ll get you started. 


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