Just log-in to your Internet Banking account using your username and password. You'll be prompted to change your password the first time you log-in. You can choose a new preferred password and select 5 predetermined security questions from the options available. Once this information is set up, you can proceed to use your account securely. If the change you'd like to make isn't accessible through the online banking pages, please call our UK-based call centre on 01733 821 321 and we'll be happy to help you.