We’re here to support our customers at this difficult time and if you’re a homeowner or buy to let landlord and are financially impacted by COVID-19, you can apply to take a mortgage payment break or reduce your payments for up to 3 months.
If you’re already on a payment break and still financially impacted by COVID-19 at the end of your initial payment break, you can apply for a further deferral. You can take a maximum payment break of up to 6 months. You’ll need to wait until you’ve received your repayment options letter, which will let you know how to apply.
If you’ve restarted paying your mortgage after taking a payment break and are now struggling to pay your mortgage, we’re here to help.
If you’ve not taken the full 6 month payment break available to you, then you can apply for a further deferral. Email firstname.lastname@example.org and we’ll confirm how many months payment break you're entitled to and how to apply.
If you’ve already taken the full 6 months available, then we’ll work with you to find a suitable solution.
- You’ll need to make up the payments later in your mortgage term and we’ll work with you to find the right option for you at the end of your payment break.
- There won’t be any impact on your credit rating during the payment break period but it’s important to know that lenders may use information obtained from other sources, such as bank account information, in future lending decisions.
- If your account is in arrears you can still request a payment break. We’ll need to speak to you to fully understand your situation so we can find the right option for you. Fill in the form below and we’ll be in touch as soon as we can.