How do I apply for a mortgage payment break?

We’ve offered existing customers the option to reduce or defer their mortgage payments for up to a maximum of 6 months.

The mortgage payment break scheme closed to new applications on 31 March 2021.

If you’re worried about making your payment, we want you to know that we’re here to support you. We’ll work with you find a solution that’s right for you.

Visit our money worries page for more help and advice.

You’ll find more information on our support pages.

How to contact us

The best way to contact us at this time is by email or request a call back. Please check out our frequently asked questions above before contacting us, we’re updating these regularly with the questions our customers are asking us.

If you're a commercial mortgage customer you can find out more information here. 

Subject to status. Your mortgage will be secured on your property.  Your property may be repossessed if you do not keep up repayments.