Strong Customer Authentication for Business Savings Customers

Strong customer authentication (SCA) is a new European regulatory requirement to reduce fraud and increase online security. We’ve introduced two factor authentication into your login process, to make sure your account benefits from the latest regulatory advice.

A one-time use passcode is a unique 6-digit number weʼll send to your mobile or email. It can only be used once, and for security reasons will expire after 10 minutes. If you’ve any problems getting hold of your passcode, make sure you get in touch. We might need to check we have the right contact details for you. Please donʼt share it with anyone. One-time use passcodes are used every time you login to internet banking so you can access your accounts.

We’re introducing strong customer authentication to help reduce fraud. Extra protections will help make customers’ safer, and mean your money is better protected. All banks across the UK are introducing this so you may receive various communications about it.

The first thing to do is check you’ve entered the right code. If the code still doesn’t work, you can simply request another one. If you’re still having problems, please call our customer services on 01733 821 321 8am-6pm on business days, who’ll be able to sort things out for you.

The first thing to do is check your mobile phone and email address details are correct in internet banking. If the code still doesn’t arrive, you can ask for another one. If you’re still having problems, please call our customer services on 01733 821 321 8am-6pm on business days, who’ll be able to sort things out for you.