21 days before your account matures, we'll create a secure message in online banking explaining your options and send you an email to let you know. You have up to 19 days to plan your next steps. We'll send you an additional email reminder around a week later.
Once you're ready to give us your maturity instruction, you can do this online up until 2 business days before the maturity date. Just follow these steps:
- From your accounts home page in internet banking, select your maturing account
- Click on maturity options in the account tools bar on the right hand side panel
- Give us your maturity instructions by selecting your choice from the options listed
If you have a Fixed Rate account or a Fixed Rate account with Access and we don't hear from you by the maturity date, we'll move your money into another Fixed Rate account of the same or closest similar term. You have 14 days' cooling-off period from the maturity date in which you can change your mind.
We'll pay your interest monthly to your new account, irrespective of any previous instructions you've given us. If you'd like to change where we pay your interest to, you can do this in internet banking, clicking on the relevant account in the Accounts page and clicking on the interest payment instructions link in the account tools section.
If you have a Customised Fixed Rate account and you don't let us have your maturity instructions we'll automatically pay your money to your nominated bank account. This can take up to two business days