Existing Customer

We're with you every step of the way

If you're already with us, you'll know that we endeavour to find the best arrangement for our customers. Whether you want to make a change to your current mortgage or are nearing the end of your deal, we're on hand to help.


Deal ending soon?

If you have an existing Aldermore mortgage deal that is coming to an end and you want to talk to us about our Loyalty Product range: call 0333 321 1001 or email: mortgage.advisers@aldermore.co.uk.

Got an account query?

For mortgage account queries, call 0333 321 1010 or email: mortgage.servicing@aldermore.co.uk

Or you can write to us at Aldermore, PO Box 363, Wilmslow, SK9 0BT.

How we look after our customers

We want to make sure you have the best possible experience with us. So rest assured that we'll always protect your interests and treat you fairly at every step. We'll work hard to meet your unique needs - both by offering a transparent, efficient and professional service, and by constantly reviewing our service to see how we can make it better.

We promise to:

  • Develop products based on a clear understanding of the financial needs and aspirations of each group of customers
  • Provide clear, fair and accurate communications at all times
  • Make charges transparent
  • Be clear about the products and services we offer
  • Respond effectively to complaints and make improvements as a result
  • Monitor and respond to changes in market conditions that may affect all our customers
  • Invest in ongoing staff development and training to ensure excellent customer service.




Call Now

If your existing deal is coming to an end

0330 920 1889*

For mortgage account queries

0333 321 1010

* standard call rates even from mobile Call Charge Information Worried about cost? 03 numbers are at standard call rates and included in most mobile and landline operators inclusive minute packages

Write to us

Aldermore, PO box 363, Wilmslow SK9 0BT

dont just take our work for it

Don't just take our word for it...

We provide mortgages for customers who break the mould.
Take a look at our case studies to see examples of how Aldermore can help you.