Existing customers

Deal ending soon?

If you have an existing Aldermore mortgage deal that is coming to an end and you want to talk to us about our Loyalty Product range: call 0333 321 1001 or email: mortgage.advisers@aldermore.co.uk.

Got an account query?

For mortgage account queries, call 0333 321 1010 or email mortgage.servicing@aldermore.co.uk

Or you can write to us at Aldermore, PO Box 363, Wilmslow, SK9 0BT.

How we look after our customers

We want to make sure you have the best possible experience with us. So rest assured that we'll always protect your interests and treat you fairly at every step. We'll work hard to meet your unique needs - both by offering a transparent, efficient and professional service, and by constantly reviewing our service to see how we can make it better.

We promise to:

• Develop products based on a clear understanding of the financial needs and aspirations of each group of customers

• Provide clear, fair and accurate communications at all times
• Make charges transparent
• Be clear about the products and services we offer
• Respond effectively to complaints and make improvements as a result
• Monitor and respond to changes in market conditions that may affect all our customers
• Invest in ongoing staff development and training to ensure excellent customer service.

 

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE