Our Customers

Aldermore supports a vast range of customers; from a personal saver to an SME with £50 million turnover. Here you can find our growing community of customers all with their own specific financial needs.

  • What is Ratings & Reviews?

    We welcome our customers’ honest feedback and we believe that giving you access to customers' reviews is a great way of helping you to decide.

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  • How We Gather Content

    We believe in challenging industry norms to make way for a different type of banking. Find out more about our most recent initiatives to listen to your feedback.

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  • Case Studies

    Take a look at our case studies to learn more about how we've helped other business, just like yours.

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  • Treating Customers Fairly

    Treating Customers Fairly Treating customers fairly (TCF) aims to ensure an effective market to help consumers achieve a fair deal.

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11 Questions   12 Answers

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1 year, 7 months ago
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Reason for visiting the site? For my clients
Your clients industry? Other
Do you currently work with Aldermore? Yes
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Answer: 
Phillip Monks, Aldermore’s CEO, had a vision about launching a new, dynamic and vibrant bank, offering straightforward products to the consumer, combined with great value and service to UK small and medium sized businesses (SMEs).

Supported by our investor, AnaCap, we launched in 2009 and now actively lobby to help stimulate the economic environment, and challenge issues and concerns which affect everyone.
1 year, 6 months ago
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Answer: 
Have an account closing in june 2013 looking for monthly interest
1 year, 4 months ago
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1 year, 6 months ago
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Answer: 
There are different financial solutions that you can look into such as factoring and invoice discounting (collectively known as invoice finance) besides the traditional business loan and overdraft.

To read more about what Invoice Finance is, visit the Ask & Answer section of our website where you can find more information.
1 year, 6 months ago
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8 months ago
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Reason for visiting the site? For myself
Gender: Male
Occupation: Retired
Age: 65-74
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Answer: 
Dear StMichael,
Yes, you can transfer previous years ISA subscriptions into our ISAs. If you’re opening one of our ISAs online, simply print out and complete an ISA transfer form for each ISA you want to transfer. Or if you’d prefer, contact one of our customer advisers on 0845 604 2678 and they’ll be happy to help.
8 months ago
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8 months ago
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Reason for visiting the site? For myself
Gender: Female
Occupation: Retired
Age: 65-74
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Answer: 
Hi CMU001,

We are covered by the Financial Services Compensation Scheme (FSCS).The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.

Most depositors - including most individuals and small businesses - are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to £85,000.

For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000).

The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account. -

See more at: http://www.aldermore.co.uk/personal/savings-accounts/literature-downloads/fscs/#sthash.g2x3ZhJk.dpuf
8 months ago
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It appears that there is an opening to possibly add to in your offer for both commercial and residential customers by extending the facility of current accounts. It is clearly a conscious decision why you do not offer this package at the current time and I was wondering why this was
8 months ago
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Reason for visiting the site? For myself
Gender: Female
Occupation: Employed: Manager
Age: 45-64
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Answer: 
Hi ScoobyDoo,

We often get asked that question, and the answer is that whilst we are the fastest growing Bank in the UK, we are still growing and there are many other products and services that we will consider.

We want to ensure however that we grow in a controlled manner and introduce products and services that meet what our customers’ needs exactly.

We study carefully all of our products propositions and current accounts is one thing that we will be looking into.

Thank you for your question
8 months ago
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