Our Customers

Aldermore supports a vast range of customers; from a personal saver to an SME with £50 million turnover. Here you can find our growing community of customers all with their own specific financial needs.

  • What is Ratings & Reviews?

    We welcome our customers’ honest feedback and we believe that giving you access to customers' reviews is a great way of helping you to decide.

    Read more
  • How We Gather Content

    We believe in challenging industry norms to make way for a different type of banking. Find out more about our most recent initiatives to listen to your feedback.

    Read more
  • Case Studies

    Take a look at our case studies to learn more about how we've helped other business, just like yours.

    Read more
  • Treating Customers Fairly

    Treating Customers Fairly Treating customers fairly (TCF) aims to ensure an effective market to help consumers achieve a fair deal.

    Read more
11 Questions   12 Answers

Q&A for About category

About

Ask your questions. Share your answers.

 
 
« Back
 
 
1 year, 6 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
Reason for visiting the site? For my clients
Your clients industry? Other
Do you currently work with Aldermore? Yes
-15points
1out of 17found this question helpful.
Was this helpful?Yes1No16

Answers

Answer: 
Phillip Monks, Aldermore’s CEO, had a vision about launching a new, dynamic and vibrant bank, offering straightforward products to the consumer, combined with great value and service to UK small and medium sized businesses (SMEs).

Supported by our investor, AnaCap, we launched in 2009 and now actively lobby to help stimulate the economic environment, and challenge issues and concerns which affect everyone.
1 year, 6 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
+5points
13out of 21found this answer helpful.
Was this helpful?Yes13No8

Answer: 
Have an account closing in june 2013 looking for monthly interest
1 year, 4 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about alan1770 is loaded.
Additional information about alan1770 could not be loaded.
-5points
4out of 13found this answer helpful.
Was this helpful?Yes4No9
1 year, 6 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
Reason for visiting the site? For my clients
Your clients industry? Other
-1point
1out of 3found this question helpful.
Was this helpful?Yes1No2

Answers

Answer: 
There are different financial solutions that you can look into such as factoring and invoice discounting (collectively known as invoice finance) besides the traditional business loan and overdraft.

To read more about what Invoice Finance is, visit the Ask & Answer section of our website where you can find more information.
1 year, 6 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
Reason for visiting the site? For my clients
0points
1out of 2found this answer helpful.
Was this helpful?Yes1No1
1 year, 6 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
Reason for visiting the site? For my clients
-4points
1out of 6found this question helpful.
Was this helpful?Yes1No5

Answers

Answer: 
Feedback received through our different channels (customer service, regular surveys with independent organisations such as YouGov and online Ratings & Reviews amongst others) is analysed by the most appropriate person in Aldermore and changes are implemented where required.
1 year, 6 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
Reason for visiting the site? For my clients
-1point
1out of 3found this answer helpful.
Was this helpful?Yes1No2
7 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about StMichael is loaded.
Additional information about StMichael could not be loaded.
Reason for visiting the site? For myself
Gender: Male
Occupation: Retired
Age: 65-74
-1point
0out of 1found this question helpful.
Was this helpful?Yes0No1

Answers

Answer: 
Dear StMichael,
Yes, you can transfer previous years ISA subscriptions into our ISAs. If you’re opening one of our ISAs online, simply print out and complete an ISA transfer form for each ISA you want to transfer. Or if you’d prefer, contact one of our customer advisers on 0845 604 2678 and they’ll be happy to help.
7 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
Reason for visiting the site? For my clients
Your clients industry? Other
Do you currently work with Aldermore? Yes
0points
0out of 0found this answer helpful.
Was this helpful?Yes0No0
do you also have rating from
moodys
s&P
fitch etc
8 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about rmqbrooks is loaded.
Additional information about rmqbrooks could not be loaded.
Reason for visiting the site? For my clients
Do you currently work with Aldermore? No
-4points
0out of 4found this question helpful.
Was this helpful?Yes0No4

Answers

Answer: 
Hi rmqbrooks,

Our Experian Delphi score classifies us as “Low Risk”.

Aldermore does not have a rating as the Bank is exempt due to our size. We are a British challenger with no direct exposure to the Eurozone crisis, no legacy issues, and no poorly performing assets which have remained on the traditional banks’ balance sheet.
8 months ago
Customer avatar
by
Read all my Q&A
 
Please wait while more information about AldermoreTeam is loaded.
Additional information about AldermoreTeam could not be loaded.
+4points
5out of 6found this answer helpful.
Was this helpful?Yes5No1
2 next>>